Sydney W Member Care Agent

Hi Shawn, 

Thank you for posting here in our forum! Yes, Covenant Eyes uses CleanBrowsing to block pornographic websites. To learn more about the filter, read our Filter FAQs16 support article. 

Blessings, 

Sydney

Hi Kaleb!

Thanks for reaching out to us here in the forum. We're currently looking to enhance and improve the experience and functionality of our iOS web browser! I cannot share specifics or a timeline for this work, but our... (More)

Hi Tom!

Thank you for reaching out to us here in the forum.

Apple provides free parental controls (Screen Time) for iPhone® and iPad®. If you set up Screen Time on an iPhone®/iPad® and a Screen Time passcode, then the... (More)

Hi Rudolph,

Thank you for posting in our online help forum! Covenant Eyes has a website filter that blocks pornographic websites on your devices.

• To learn more about our filter, read our Filter FAQs12 article.
• If you want to sign-up... (More)

Hi Scott,

Thanks for posting here in our online help forum! To remove an old ally from your Covenant Eyes account, follow the steps from this support article: How do I add or remove an ally?27

Best regards,

Sydney

Hi Scott,

Thank you for posting here in our online help forum! Most in-flight WiFi providers block VPNs. They also block a specific connection that our app uses.

I'm sorry that this technical impasse is impacting you. Unfortunately, there isn't... (More)

Hi Kaleb!

Thank you for reaching out to us here in our online forum! That's an excellent question. Our monitoring software, Screen Accountability, is an app/software program; It must be installed on the device for Covenant Eyes to monitor device... (More)

Hi Elizabeth!

Thank you for subscribing to Covenant Eyes and posting here in our online help forum!

Follow the installation instructions for Covenant Eyes in this support article: How do I install Covenant Eyes on my devices?18

If you need... (More)

Hi, Nick!

Thanks for posting! To my knowledge, this isn't a bug with the newest version of Covenant Eyes for Mac®. Please uninstall Covenant Eyes24 and reinstall the latest version21 to verify that this issue is due to Covenant Eyes.... (More)

Hi Brett!

Thank you for posting in our online help forum! We don't currently have an internal or external document of compatible VPNs.

The general rule is that most VPNs are compatible with our monitoring software, Screen Accountability33, on... (More)

Hi James!

Thanks for reaching out to us here in the forum. The Covenant Eyes software/app does require members to sign in for accountability.

If you're receiving a message that your username and/or password is invalid, consult our How do... (More)230

Hi Eric!

Thanks for posting! I can help you with this. Here are some reasons for our app's behavior:

• You are signed into the app with the wrong username: Covenant Eyes attaches activity to the username that is signed into... (More)

The issue (which lasted for about an hour) has been resolved! The service center is now open.

Hi Sydney!

Thanks for reaching out. If you forgot your username and/or password, you can retrieve them via email! Refer to this article for instructions: How do I reset my username and password if I forgot them?92

I hope that... (More)

Hi Eduardo,

Thank you for reaching out in this forum! We've seen this error on Windows and know how to resolve it, but it requires some in-depth technical assistance. I'd recommend that you contact us via phone or online chat... (More)

Hi Kaleb,

Thank you for posting! You have some really good questions about our iPhone®/iPad® app. Here are the basics:

• Covenant Eyes works the same on iPhone®/iPad®.
• Covenant Eyes provides thorough accountability for iPhone®/iPad® with: Screen Accountability within the Covenant... (More)

Hi Russell,

Thanks for reaching out here in the forum! Covenant Eyes has two plans available: $15.99/month or $183.99/year.

Both plans include Filtering37 and allow up to ten (10) usernames127. For more information, read How many devices can I... (More)55

Hi Mcminn!

Thank you for reaching out in this forum! We're happy you're here. To sign up for a Covenant Eyes membership, click here45. After you sign up, you can download and install our app. 

Best,

Sydney 

Hi Floyd,

Thank you for posting here in our forum. I can help! Here are some instructions to get you logged back into the app:

• Did you forget your Covenant Eyes username or password? Retrieve your username41 or password38 online... (More)

Hi Dal!

We encourage anyone struggling with online pornography to sign-up for Covenant Eyes638! Our app, Member Care Team, and resources are available to everyone.

We also support both men and women in their fight against online pornography 640by... (More)