Sydney W Member Care Agent

Hi James!

Thanks for reaching out to us here in the forum. The Covenant Eyes software/app does require members to sign in for accountability.

If you're receiving a message that your username and/or password is invalid, consult our How do... (More)146

Hi Eric!

Thanks for posting! I can help you with this. Here are some reasons for our app's behavior:

• You are signed into the app with the wrong username: Covenant Eyes attaches activity to the username that is signed into... (More)

The issue (which lasted for about an hour) has been resolved! The service center is now open.

Hi Sydney!

Thanks for reaching out. If you forgot your username and/or password, you can retrieve them via email! Refer to this article for instructions: How do I reset my username and password if I forgot them?49

I hope that... (More)

Hi Timothy,

Thank you for reaching out! We typically keep the user signed in unless the computer loses its connection to the internet, the computer performs a significant operating system upgrade, or you update the Covenant Eyes software. If you... (More)

Hi Eduardo,

Thank you for reaching out in this forum! We've seen this error on Windows and know how to resolve it, but it requires some in-depth technical assistance. I'd recommend that you contact us via phone or online chat... (More)

Hi Kaleb,

Thank you for posting! You have some really good questions about our iPhone®/iPad® app. Here are the basics:

• Covenant Eyes works the same on iPhone®/iPad®.
• Covenant Eyes provides thorough accountability for iPhone®/iPad® with: Screen Accountability within the Covenant... (More)

Hi Russell,

Thanks for reaching out here in the forum! Covenant Eyes has two plans available: $15.99/month or $183.99/year.

Both plans include Filtering31 and allow up to ten (10) usernames63. For more information, read How many devices can I... (More)34

Hi Mcminn!

Thank you for reaching out in this forum! We're happy you're here. To sign up for a Covenant Eyes membership, click here38. After you sign up, you can download and install our app. 

Best,

Sydney 

Hi Floyd,

Thank you for posting here in our forum. I can help! Here are some instructions to get you logged back into the app:

• Did you forget your Covenant Eyes username or password? Retrieve your username37 or password34 online... (More)

Hi, Bruce! 

Thank you for reaching out to us in this forum. We're happy you're here! Yes, you can access your Spotify account and listen to music in the Covenant Eyes browser. 

Have a great day, 

Sydney

Hi Dal!

We encourage anyone struggling with online pornography to sign-up for Covenant Eyes631! Our app, Member Care Team, and resources are available to everyone.

We also support both men and women in their fight against online pornography 632by... (More)

Hi, James!

Thanks for posting. To install Covenant Eyes on a Windows PC, follow the steps listed in our Windows support article56. 

Kindly, 

Sydney

Hi Richard,

Thank you for posting in the forum! To answer your question:

1. Add these Snapchat domains into the Block List202 to block Snapchat's website:
   snapchat.com197
   map.snapchat.com195
   story.snapchat.com330
   snapcodes.snapchat.com254
   store.snapchat.com225
2. If you don't want the member to have access to... (More)

Hi Kevin,

Thank you for posting! I can definitely help with this situation. A couple of questions:

1. Can you create a membership, even though you are receiving this error? Specifically, I'd like to know if the error is completely... (More)

Hi, Scott!

Thanks for posting. I'd be happy to help you troubleshoot and resolve this! When you say the YouVersion Bible app "doesn't work," what specifically do you mean by that? For instance, do you receive an error message when... (More)

Hi, Geoff!

Thank you for reaching out! So it sounds like you're having difficulty saving a new bookmark in our iOS browser. First, I'd recommend checking that "iCloud Backup" is enabled under the Covenant Eyes app in Settings:

1. Open up... (More)

Hi Simeon!

Thanks for reaching out to us here in the forum! So the short answer to your question is that specific pages or videos cannot be blocked using the Custom Website List. 1,074Covenant Eyes blocks according the root of... (More)

Hi Brandon,

Thanks for posting! Our filter on Mac is device-wide. This means we should enforce SafeSearch across all browsers, regardless if you're in a Private Window. If SafeSearch is not working in a Private Window, check what version... (More)

Hi Fabiola! In order to use the Covenant Eyes® app or program, you need a Covenant Eyes® account! If you don't have an account, you can sign-up using this link: https://covenanteyes.com/signup-v2/create-account?redirect=true35.

Blessings, 

Syd