Sydney W Member Care Agent

Hi, James!

Thanks for posting. To install Covenant Eyes on a Windows PC, follow the steps listed in our Windows support article1. 

Kindly, 

Sydney

Hi Richard,

Thank you for posting in the forum! To answer your question:

1. Add these Snapchat domains into the Block List179 to block Snapchat's website:
   snapchat.com176
   map.snapchat.com178
   story.snapchat.com177
   snapcodes.snapchat.com184
   store.snapchat.com186
2. If you don't want the member to have access to... (More)

Hi Kevin,

Thank you for posting! I can definitely help with this situation. A couple of questions:

1. Can you create a membership, even though you are receiving this error? Specifically, I'd like to know if the error is completely... (More)

Hi, Scott!

Thanks for posting. I'd be happy to help you troubleshoot and resolve this! When you say the YouVersion Bible app "doesn't work," what specifically do you mean by that? For instance, do you receive an error message when... (More)

Hi, Geoff!

Thank you for reaching out! So it sounds like you're having difficulty saving a new bookmark in our iOS browser. First, I'd recommend checking that "iCloud Backup" is enabled under the Covenant Eyes app in Settings:

1. Open up... (More)

Hi Simeon!

Thanks for reaching out to us here in the forum! So the short answer to your question is that specific pages or videos cannot be blocked using the Custom Website List. 187Covenant Eyes blocks according the root of... (More)

Hi Brandon,

Thanks for posting! Our filter on Mac is device-wide. This means we should enforce SafeSearch across all browsers, regardless if you're in a Private Window. If SafeSearch is not working in a Private Window, check what version... (More)

Hi Fabiola! In order to use the Covenant Eyes® app or program, you need a Covenant Eyes® account! If you don't have an account, you can sign-up using this link: https://covenanteyes.com/signup-v2/create-account?redirect=true20.

Blessings, 

Syd

To resolve this error message on your Mac, follow these steps:

1. Select the apple icon in the top, left-hand corner of your screen
2. Select "System Preferences" from the menu
3. Select the "Security & Privacy" icon from the System Preferences window... (More)

Your Account Administrator can add filtering - the part of our software that blocks explicit websites - to your profile at any time!

I'd recommend checking out our "How do I add Filtering to a member on my account?... (More)209

Covenant Eyes® created a safe "filter test page" that members and our Member Care Team can use to determine if the filter is working properly!

The filter test page site is: www.covenanteyesfilter.com357

If the filter is working properly, the filter... (More)

To access a site that the filter is blocking, have your Filter Guardian186 login to our online member portal, My Account193, and add the desired website to your "Custom Website List." Once your Filter Guardian adds the desired website... (More)

People often ask about Covenant Eyes for Smart TVs and streaming devices. We appreciate the interest and applaud anyone who is trying to manage their digital content! Unfortunately, for a variety of reasons, Covenant Eyes does not work on those... (More)

Most TV brands have free, built-in parental controls or content restrictions that help you limit content on your TV! Here is a break-down by TV brand:

• LG – Safety Settings205 provide some control, including a PIN, but may not be... (More)

Most Roku TVs or Roku devices have free, built-in parental controls! To limit content on your Roku TV or Roku device using parental controls, read Roku's support article "How do I block content using parental controls?247"

Kind Regards,... (More)

To limit content on your Apple TV, use Apple's built-in "Restrictions." For instructions setting up Restrictions, read Apple's "Use Restrictions on your Apple TV192" support article! 

Blessings,

Sydney

We recommend using the built-in parental control settings through Amazon to monitor and protect your Amazon Fire TV or Amazon Fire Stick!

Read the support guide, "Amazon Fire TV Parental Controls Guide78," from the National Center on Sexual... (More)

Follow these steps to refresh Covenant Eyes on your Mac:

1. Click on the Covenant Eyes icon from the top, right-hand corner of your Apple Toolbar
2. Select "Refresh Covenant Eyes" from the menu

If the refresh was successful, you'll receive a... (More)

Follow these steps to uninstall Covenant Eyes from your Mac:

1. Open "Finder" (the blue and white smiley face app)

2. Select "Applications" from the menu on the left-hand side

3. Double-click and open the "Utilities" folder

4. In the... (More)

I'm sorry to hear that you're having trouble getting online! Here are some basic troubleshooting steps that can help you resolve the problem:

1. Are you using Wi-Fi or an Ethernet cable?
   - Restart your computer
   - Restart your router
   -... (More)