Daniel M

Member Care Agent

Hello Matthew.

Thanks for your question and I'm sorry to hear that you are experiencing that issue. How frequently is that issue occurring? Does it occur after any updates to either the Mac OS or the Covenant Eyes software installed?... (More)

Hello Chance.

Thanks for your question. Unfortunately, after speaking with some other techs I can confirm that there isn't much we can do or suggest for a device that is locked behind a third party like a school administrator or... (More)

Hello Tom.

Thanks for your question and observation. And yes I agree, Covenant Eyes being able to screen monitor within the Safari browser app on iOS devices is a fantastic change. In case you wanted or needed any help getting... (More)

Hello Jake.

Thank for your questions. It sounds like there may be a few different things going in with that iPhone. First if you are wanting to set Safari back as you default browser you will want to disable any... (More)

Hello Joe.

Thanks for your question and I'm sorry you are experiencing this issue. I'm honestly not sure why they would be blocked. They certainly shouldn't be. Also does it happen on every device that Covenant Eyes is installed on... (More)

Hello Dale.

Thanks for you question. Currently there isn't a way to prevent someone from disabling the VPN on an iPhone. However, there are steps we recommend you take to reduce the impact of disabling the VPN. First, we encourage... (More)

Hello Paul.

Thanks for your question. The short answer is yes your friend can absolutely be your Ally despite living a few hours away from you. While physical proximity is both useful and convenient, it is by no means necessary... (More)

Hello Stephen.

Thanks for your question. I'm sorry to hear about that issue on iOS that you are experiencing. There are a few different variables that can affect that on an iPhone. First, how long has this been happening on... (More)

Hello Richard.

Thanks for your question. Because of the current unique situation on Android devices I'm going to include two links here. The first article walks you through actually downloading the Android app from our website and what steps need... (More)

Hello Keith.

Thanks for your question and I am so sorry to hear about the issues you are facing on Android. We didn't inform folks ahead of time about the removal of the Covenant Eyes app from the Play Store... (More)

Hello Josiah.

Thanks for your question and I'm very sorry to hear that you are experiencing that issue. I'm going to give you a series of directions in the hopes of getting around whatever was causing that page in the... (More)

Hello Jeremy.

Thanks for your question. You bring up a great point. The nature of what our app does means that it is often running more than most other apps and can be more of a drain on battery life.... (More)

Hello Kevin.

Thanks for your question and I'm sorry for that frustration regarding the lack of screenshots. After speaking with my other techs they recommended a few different courses of action. First, let's have you tap on 'Switch User' on... (More)

Hello KJ.

Thanks for your question and I'm sorry to hear that it isn't blocking as it should. After reviewing the URLs that you listed I think one or two may be missing. If that is the case and you... (More)

Hello Jason.

Thanks for your question and I'm sorry to hear about that issue. After speaking with some of my fellow techs we weren't able to replicate that issue. They are able to use airprint from their iPhone with Covenant... (More)

Hello Ebee.

Thanks for your question. After checking with my other techs I am happy to report that our software will be able to monitor the Galaxy Fold 4 like it would any other split screen on a mobile device.... (More)

Hello Bob.

Thanks for your question. I'm sorry to hear about that connection issue. It must be very frustrating. It sounds like you are already performing a lot of the basic troubleshooting and testing that I would normally recommend. That... (More)

Hello Austin.

Thanks for your question. Its a very important one. Hopefully another member on this forum and is a similar spot and the two of you can be allies to keep each other accountable. We do get questions like... (More)

Hello Tanner.

Thanks for your question. At this time Apple doesn't allow us to interfere too directly with apps other than our own on their iOS devices. If that policy ever changes we will be sure to adapt accordingly. I... (More)

Hello Tanner.

Thanks for your question. There isn't a way to have Covenant Eyes monitor your Smart TV. That being said, I did want to share some potential solutions as well as some general information about Covenant Eyes and Smart... (More)