Daniel M

Member Care Agent

Hi Andrew. Thank you very much for this informative update. I will let my developers know. And yes please do update us on whether or not you are having success with the testflight beta version. If anything else comes up... (More)

Thanks for your question Paul. First I want to preface all of this by saying that we are not counselors. Obviously we want to help in way that we can but just bear that in mind. So if this is... (More)

Thanks for your question Nate. If you have already set Covenant Eyes® as your default browser then that is just about all you can do in this situation - short of disabling or deleting any other apps that would be... (More)

Hi Chance. Thank you so much for bringing this to our attention. I will say that my developers are aware of this change. We do appreciate your continued interest and patience through this process. If anything else comes up that... (More)

Thanks for your question Samir. If you have a Covenant Eyes® account and you wish to cancel then you will need to speak with a member care associate. You can do this either over Chat on our website or by... (More)

Hi Michael. Thank you for your question. The short answer is no. The longer answer is that if you are in a loving, committed, intimate relationship with your spouse (as one usually is with their spouse) and they intentionally and... (More)

Hi Dan. Thanks for your question. I'm sorry to hear about the struggles that you are going through. You can of course use this forum as a place to ask if anyone is looking for an Ally. Now you had... (More)

Hi Dan. Thanks again for your question and please don't worry. You certainly do not have to apologize for asking questions. While I am unaware of a way to lock down internet access to your computer like that, you would... (More)

Hi Dan. Thanks again for your question. This seems to be very similar to another question you recently asked. I'll share some of the same information from my previous answer. While some folks do indeed find it necessary we don't... (More)

Hi Dan. Thanks for your question. While some folks do indeed find it necessary we don't usually recommend blocking Google as you will run into the issues that you are describing. Blocking Google also blocks Google Services like Gmail, Google... (More)

Hi Dan. Thanks for your question. By default, Covenant Eyes® isn't going to block a shopping site that isn't explicitly pornographic in nature. As a result, combatting shopping sites would take some work on the part of you or your... (More)

Hello Walker. Thanks for your question. The mobile background data section is meant to show highly mature domains in apps other than the Covenant Eyes® app on an iOS device. We will flag any domains that are detected as highly... (More)

Thanks for your question Walker. I have a few clarifying questions for you. First, do you know how many devices your Ally actually has the service installed on? Is 4 too many? Is 1 not enough? Also, how often do... (More)

Hello Josh. Thank you so much for your question. While there are a few VPNs out there that can cause issues with us, NordVPN is generally not one of them. In order to test the device's compatibility with the Covenant... (More)

That is a great question Phil. It would depend on what you mean by new free resources. We do have a blog that is updated fairly regularly. We also offer free Ebooks. While these are not updated as frequently as... (More)

Thanks for the great question Chance. At this time there aren't any plans to release a Dark Mode in the near future for the Covenant Eyes® iOS browser. However, that is a really good idea and I'll be passing your... (More)

The short answer – the screen.

The long answer – when Covenant Eyes is installed on a computer, phone, or tablet, it captures random screen shots. It doesn’t matter if the image on the screen comes from YouTube, from... (More)

Covenant Eyes has established a safe way for you to test the Filter service. Go to covenanteyesfilter.com50. That site is blocked on all settings of our Filter.

The Filter is working properly if you are using a Filtered username,... (More)

When the ‘No Internet Access’ Globe icon appears in the system tray, it is usually due to an issue in the Windows operating system. Use the steps below to check your system.

1. Open a web browser and go to www.msftconnecttest.com/connecttest.txt... (More)18

In order to uninstall Covenant Eyes from a Windows computer, you will need an uninstall code.

Who is authorized to get an uninstall code?

Account Administrators11 can always generate uninstall codes. Adult members (who have not had uninstall permissions removed... (More)