Daniel M

Member Care Agent

Hello Jeremy.

Thanks for your question. That will depend on the device. If you are talking about Covenant Eyes on a Mac then we should absolutely be working within the Safari browser. If that is the case on a Mac... (More)

Hello Chad.

Thanks for your question/suggestion. I will happily share your suggestions with my developers. There are some good ideas in here.

Unfortunately I don't have any announcements or updates to share with you at this time regarding the Covenant... (More)

Hello Brent.

Thanks for your question. I'm sorry to hear that you are experiencing that issue. Generally speaking, once you are signed into Covenant Eyes on your device it should keep you signed in. If you are being routinely signed... (More)

Hello Norman.

Thanks for your question. I am happy to report that you can always reinstall Covenant Eyes on your iPhone if you have an active Covenant Eyes account. You will want to open the App Store on your phone... (More)

Hello Jan.

Thanks for your question. I am happy to report that you can absolutely invite someone with a preexisting Covenant Eyes account to be your ally and receive your reports. You can learn about sending an invitation to them... (More)

Hello Cy.

Thanks for your question. I'm sorry to hear you're experiencing that issue. Typically, with router control apps like Orbi the app is trying to locate the router on the local DNS network. However, with the Covenant Eyes app... (More)

Hello Skyler.

Thanks for your question. The Covenant Eyes app only functions as a browser on the iOS platform. For all other devices - including the Mac - Covenant Eyes is simply a program that runs in the background. There... (More)

Thanks for your question. Depending on what version of Android you are on, we have some good news. You may now be able to hide the Covenant Eyes icon on your screen while the phone is in use and you... (More)

Hello Lyle.

Thank you for your question. According to Apple's own support forum they recommend following these steps.

How to Turn Off Search & Widgets on Lock Screen of iPhone

In iOS 15 or newer, turning off the locked search... (More)

Hello Chance.

Thanks for your question. Yes Covenant Eyes does need notifications enabled for either mobile platform in order to function properly. I realize that may not be ideal but I do appreciate your understanding.

If you have any other... (More)

Hello Shawn.

Thank you for your question. App lock was developed to bring security and safety on Android closer to where it is on iOS devices. Traditionally, Apple has offered some very robust and useful tools to parents to lock... (More)

Hello Shawn.

Thanks for your question. At this time we don't track website URLs with Screen Accountability as the screenshots are meant to answer whether a person viewed something objectionable or not. That being said, I will be very happy... (More)

Hello Shawn.

Thanks for your question. We actually check for and, when necessary, delete spam accounts like that on a pretty regular basis. I do apologize that you ended up having to see some fraudulent posts on the forum. Those... (More)

Hello Shawn.

Thank for your question. You can actually change the passcode by disabling app locking and then reenabling app locking with a new passcode. However, if you or your administrator cannot remember what the current passcode is then the... (More)

Hi Kaleb.

Thanks for your question. If your Covenant Eyes browser app is up to date and your iPhone is up to date then nothing on our end should be causing that popup. That being said, if you let us... (More)

Hello Benjamin.

Thanks for your question. Unfortunately Covenant Eyes is not permitted to screenshot everything on an iOS device per Apple's own guidelines. Our app can only take screenshots inside of the Covenant Eyes browser app. Now we will still... (More)

Hello Duncan.

Thanks for your question. I'm sorry to hear about that frustration. When working correctly the software should absolutely stay signed in. If you have already uninstalled, restarted your computer, and reinstalled the software but it keeps signing out... (More)

Hello Kaleb.

Thanks for your question. I'm glad to hear you have been able to utilize the Bookmarks feature. I was able to confirm with my developers that Airdrop does indeed work in our browser but that Handoff may not.... (More)

Covenant Eyes should be entirely compatible with the Ring App, Neighbors App, and other similar apps. That being said, if you are initially setting the app up with the Ring hardware in your home you may need to temporarily disable... (More)

Hello Kaleb.

Thanks for your question. After testing it out myself I am unsure if the issue is on our side or if the issue lies with Bing. To be thorough, I'll be submitting this to my developers to have... (More)