Hello Jeremy.
Thanks for your question. That will depend on the device. If you are talking about Covenant Eyes on a Mac then we should absolutely be working within the Safari browser. If that is the case on a Mac... (More)
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Hello Jeremy.
Thanks for your question. That will depend on the device. If you are talking about Covenant Eyes on a Mac then we should absolutely be working within the Safari browser. If that is the case on a Mac... (More)
Hello Jan.
Thanks for your question. I am happy to report that you can absolutely invite someone with a preexisting Covenant Eyes account to be your ally and receive your reports. You can learn about sending an invitation to them... (More)
Hello Cy.
Thanks for your question. I'm sorry to hear you're experiencing that issue. Typically, with router control apps like Orbi the app is trying to locate the router on the local DNS network. However, with the Covenant Eyes app... (More)
Hello Chance.
Thanks for your question. Yes Covenant Eyes does need notifications enabled for either mobile platform in order to function properly. I realize that may not be ideal but I do appreciate your understanding.
If you have any other... (More)
Hello Shawn.
Thank you for your question. App lock was developed to bring security and safety on Android closer to where it is on iOS devices. Traditionally, Apple has offered some very robust and useful tools to parents to lock... (More)
Hello Shawn.
Thanks for your question. At this time we don't track website URLs with Screen Accountability as the screenshots are meant to answer whether a person viewed something objectionable or not. That being said, I will be very happy... (More)
Hello Shawn.
Thanks for your question. We actually check for and, when necessary, delete spam accounts like that on a pretty regular basis. I do apologize that you ended up having to see some fraudulent posts on the forum. Those... (More)
Hello Shawn.
Thank for your question. You can actually change the passcode by disabling app locking and then reenabling app locking with a new passcode. However, if you or your administrator cannot remember what the current passcode is then the... (More)
Hello Benjamin.
Thanks for your question. Unfortunately Covenant Eyes is not permitted to screenshot everything on an iOS device per Apple's own guidelines. Our app can only take screenshots inside of the Covenant Eyes browser app. Now we will still... (More)
Hello Duncan.
Thanks for your question. I'm sorry to hear about that frustration. When working correctly the software should absolutely stay signed in. If you have already uninstalled, restarted your computer, and reinstalled the software but it keeps signing out... (More)
Covenant Eyes should be entirely compatible with the Ring App, Neighbors App, and other similar apps. That being said, if you are initially setting the app up with the Ring hardware in your home you may need to temporarily disable... (More)