Daniel M

Member Care Agent

Hello Ben.

Thanks for your question and I am sorry to hear that you are experiencing that issue. The most common causes for the M201 error include connection issues separate from our app, an overzealous firewall, and certain antiviruses -... (More)

Hello Raymart.

Thanks for your question. The forum can be used as a source of information about the Covenant Eyes software, how to best make it work for you, how to fix it if something doesn't work right for some... (More)

Hello again Larry.

Thanks for that clarification. That particular message occurs when Covenant Eyes is installed and active on the device but no screen shots have been taken or sent to our server for the reporting period.

Your previous message... (More)

Hello Larry.

Thanks for your question. For clarification was this message part of a report that said no screenshots were detected? Or was this message its own separate notification on the phone? If the message was part of the report... (More)

Hi Chance.

Thanks for you question. As a general rule we filter through our own custom enforced DNS settings on most devices. Therefore anything that enforces a separate DNS setting would conflict with us. If you use Circle but exclude... (More)

Hello Vanderark.

Thank you for your question. While I haven't heard of any issues specifically for the wifi on American Airlines it is possible that their wifi has its own filter in place that may conflict with our own. I... (More)

Hello Mark.

Thanks for your question. Unfortunately it is indeed a known issue that Covenant Eyes does prevent screen sharing or casting on Android. While our app is installed it will maintain it's hold on screen casting as that is... (More)

Hello Simeon.

Thanks for your question. I am sorry to hear that you find the app locking feature to be cumbersome. Unfortunately at this time our filtering service is website based rather than app based. However, I will say that... (More)

Hello José.

Thank you for your question. Unfortunately at this time our accountability software is built around image recognition. We currently do not have a way to monitor or flag highly mature audio content. I know it doesn't address the... (More)

Hello Ryan.

Thanks for your question. I can certainly empathize with that frustration on the Android device. Unfortunately the Screen Accountability feature cannot be disabled. An administrator can toggle filtering on or off but every account has Screen Accountability as... (More)

Hello Jason.

Thank you for taking the time to submit these feature requests. They make good sense and would be beneficial. While I can't comment on the feasibility of any specific feature request, I will be happily sending each of... (More)

Hello Xane.

Thanks for your question and I am sorry to hear about that issue on the Mac. We officially support a new OS when it moves out of beta, or shortly after it moves. Technically speaking a beta version... (More)

Hello Musicmonk1984.

Thank you for your question. It sounds like you are looking for an allow list only option. Unfortunately, at this time we don't have that as an option. We are able to block entire domains, like Facebook to... (More)

Hello Jonathan.

Thank you for your question and I'm sorry to hear about that ongoing blocking issue. That certainly shouldn't be happening - which leads me to believe that something is very likely wrong on the device or with our... (More)

- UPDATE -

As of Thursday, July 8, we have confirmed with Yahoo that the issue has been resolved. Those of you that were affected will once again receive emailed reports going forward. If you wish to view a report... (More)

Hello Chad.

Thank you for your question. You have already hit the nail on the head so to speak. While we aren't aware of any major issues to look out for on the beta, it is still a beta and... (More)

Hello Daniel.

Thank you for your question and I am sorry to hear about the issue that you seem to be experiencing. I've not heard of this overlay browser allowing someone to get around our software like that and many... (More)

Hello Mark.

Thanks for your question. Without getting too into it, there were a number of technical reasons that they moved away from the Allow List Only option a few years back. While I don't have anything to share regarding... (More)

Hello Malachi.

Thanks for your question and I am sorry to hear about that connection issue. After conferring with some of my other techs we haven't encountered previous issues or complaints about connecting to Xbox live on a PC. This... (More)

Hello Zachary. I'm sorry to hear about that. Not being able to connect to the internet about 50% of the time is definitely not ideal and shouldn't be happening. Does it seem to happen on data, WiFi, or both? Are... (More)