Daniel M

Member Care Agent

With Tax Season upon us now many folks will be doing their taxes from home with programs like Quicken, Turbotax, and others. As a general rule, an up to date version of Covenant Eyes should not impact this software by... (More)

Hello Kaleb.

Thanks for your question and for the encouragement. We appreciate it. I am unaware of anything specific for the Covenant Eyes browser on iOS devices coming up but I will be more than happy to share your suggestions... (More)

Hello Simeon.

Thanks for your suggestion. That's a solid idea and one that I'll be happy to pass on to my developers. If there is anything else we can help with just let us know.

Have a great rest of... (More)

Hello Graham.

Thanks for you question. I'm sorry to hear about that login issue. Part of creating an account is setting up a username and password so there wouldn't be any additional email to set them up. If you forgot... (More)

Hello Kevin.

Thanks for you question and I am sorry to hear about that. Installing Covenant Eyes onto a Mac should only use up about 71MB of space. The memory impact should be fairly minimal as well. If the Covenant... (More)

Hi Dan.

Welcome back and thanks for your question. I'm sorry to hear about those ongoing struggles. I will say that while I am happy to help in any way that I can please be aware we are not counselors... (More)

Hello Stephen.

I'm sorry to hear about that. In order to retrieve you username you will want to follow these instructions.

1. On any device you have internet access on, go to my.covenanteyes.com37.
2. From the Sign in page, tap “Forgot... (More)

Hello Todd.

Thank you for your question and I'm very sorry to hear that you are experiencing such a frustrating issue on data. If you are willing and able then I would recommend that you call in to our Member... (More)

Hello Marko.

Thank you for your question and I am sorry to hear about that issue you are experiencing on the Mac. After consulting with my developers they were able to confirm that we are indeed compatible with Virtual Machines... (More)

Hello Simeon.

Thanks for your question. I am sorry to hear about the issue you seem to be having with Airdroid. Airdroid appears to have a screen sharing or casting component to its service. While Covenant Eyes is installed on... (More)

Hello soberlook.

Thank you for your question. I'm sorry to hear that the service seems to be blocking your translator. By default our software shouldn't be blocking any inherent functions in Microsoft Edge - assuming both the browser and our... (More)

Hello Samjuniour.

Thank you for your fantastic question. Its a very worthwhile question, with a complex answer. Everyone's journey toward a porn free life is going to look different. There isn't a "one size fits all" solution. I wish there... (More)

Windows 11 Advisory

• A computer must meet certain technical requirements to run Windows 11. Microsoft created the free PC Health Check App so you can check your computer for those requirements. You will find that compatibility tool in the blue... (More)105

Hello Chantal.

Thanks for your question. Covenant Eyes is uninstalled from each device a bit differently. First you will want to be make you are not a restricted user. A restricted user is someone who isn't authorized to uninstall the... (More)

Depending on the current operating system version (macOS®) on your Mac, the M201 error is resolved two different ways:

• If your Mac is running macOS® 10.12.0 or lower, uninstall Covenant Eyes, update your Mac’s operating system, and then reinstall Covenant... (More)

Hello again Anton. Thank you for your question. The short answer to that is no. Our Screen Accountability software works by taking a screenshot of whatever is on the screen of your device more than once a minute. It will... (More)

Hello Anton. Thanks for your question. The Forum can be a helpful place to find an Ally. I am going to include a few links below. Two are for articles on our site that walk you through what to look... (More)

Hello Ben.

Thanks for your question and I am sorry to hear that you are experiencing that issue. The most common causes for the M201 error include connection issues separate from our app, an overzealous firewall, and certain antiviruses -... (More)

Hello Raymart.

Thanks for your question. The forum can be used as a source of information about the Covenant Eyes software, how to best make it work for you, how to fix it if something doesn't work right for some... (More)

Hello again Larry.

Thanks for that clarification. That particular message occurs when Covenant Eyes is installed and active on the device but no screen shots have been taken or sent to our server for the reporting period.

Your previous message... (More)