Andy R

Member Care Agent

Hello Gordon! Here is a link to sign up: https://covenanteyes.com/signup-v2/create-account?redirect=true17

Feel free to reach out to our Member Care Department via chat support or phone (989-720-8000) if you have any questions during the sign up process!

Andy R

Thanks for reaching out, Peter! I'm sorry that you're experiencing this issue on your computer. Covenant Eyes® should not be interfering with the virtual machine's ability to reach the internet. If you're using our filter, it should only effect the... (More)

Hi Matthew, thanks for reaching out!

iOS devices have a feature called Background App Refresh. What this feature does is constantly “refresh” any apps that are open to keep the content up to date. Since the Covenant Eyes VPN is... (More)

Thanks for reaching out, Mark! Those are both great requests! I'll pass along these ideas to our developers for you!

Andy

Hello Christopher, thanks for writing us! Sorry to hear you're experiencing this issue on your Mac. I asked some of my other colleagues, and we think that it has something to do with having the CleanBrowsing DNS set up on... (More)

Thanks for the post, Kaleb! I unfortunately don't have any kind of update/new information about a Covenant Eyes iOS extension. It's been brought up a few times in the forum here and each time I have passed the idea to... (More)

Thanks for reaching out, Joshua! There unfortunately isn't a fix for this. Our app does require the use of Android's Screen Casting feature in order to take screenshots for the reports. Android devices only allow one instance of Screen Casting... (More)

Hello Harold!

Thank you for reaching out! Yes, you do need to have an account with us in order to use the Covenant Eyes® app. This link143 will take you to our sign up page and you can get started... (More)

For a few different reasons, we currently do not support Chromebooks with our software. This is due to both technical reasons and practical ones. If you’re wanting to know more about our stance, you can take a look at our... (More)

Thanks for reaching out, Taylor! I'm sorry you're experiencing this issue on your iOS devices. It is very possible that those certain networks could have some sort of setting/feature turned on that is not agreeing with our VPN. Does Google... (More)

Great question! The answer is yes, Covenant Eyes does take screenshots of each monitor separately. 

Respectfully,

Andy

Hello Jeremy,

Thank you for reaching out! I’m sorry you’re experiencing an issue on your MacBook. I have just a few questions that can help us figure out what's going on:

Are you able to recreate this on your own?... (More)

Hi Chad,

It would depend on some technical stuff that our developers will have to look at. It would be amazing if we could somehow incorporate that and be able to take screenshots within Safari, but, as they say, "the... (More)

Hi Bryce,

Thank you for reaching out! There are a few different reasons why the filter may not be working correctly: if there was a recent Covenant Eyes® or Mac update, it’s possible something could have went wrong with those.... (More)

Hi Aimie!

Thanks for reaching out to us. I'm sorry you're experiencing this issue on your device! There have been a few cases of this same issue pop up lately. Luckily, we have a few different things we could do... (More)

Jeff,

Thanks for reaching out to us! I'm sorry that you're experiencing this with your reports. The reports not being sent to your ally and the report not having activity on it are different things. Let's see if we can... (More)

I appreciate your question and your goal! The answer is (as you probably suspected), it depends. You'll notice the nuance in these details.

• On Mac, when Covenant Eyes® chooses to not block a domain, the Mac client respects the device’s... (More)

Hello Cole,

As of right now, there is not a way to report when the VPN is disconnected on iOS devices. For this reason, we do recommend using only the Covenant Eyes® VPN on your device, as well as our... (More)

Hello Eric,

Thanks for the question! You are correct. We no longer have the ability to set up blocked times with Screen Accountability™. I can definitely pass this suggestion along to our developers to see if this is something we... (More)

Thanks for the question, RMcD!

The workaround would be to get rid of the Gmail app and use the default Email app that comes with the iPhone. The default app will open links only within the Covenant Eyes app if... (More)