Andy R

Member Care Agent

Thanks for reaching out, Taylor! I'm sorry you're experiencing this issue on your iOS devices. It is very possible that those certain networks could have some sort of setting/feature turned on that is not agreeing with our VPN. Does Google... (More)

Great question! The answer is yes, Covenant Eyes does take screenshots of each monitor separately. 

Respectfully,

Andy

Hello Jeremy,

Thank you for reaching out! I’m sorry you’re experiencing an issue on your MacBook. I have just a few questions that can help us figure out what's going on:

Are you able to recreate this on your own?... (More)

Hi Chad,

It would depend on some technical stuff that our developers will have to look at. It would be amazing if we could somehow incorporate that and be able to take screenshots within Safari, but, as they say, "the... (More)

Hi Bryce,

Thank you for reaching out! There are a few different reasons why the filter may not be working correctly: if there was a recent Covenant Eyes® or Mac update, it’s possible something could have went wrong with those.... (More)

Hi Aimie!

Thanks for reaching out to us. I'm sorry you're experiencing this issue on your device! There have been a few cases of this same issue pop up lately. Luckily, we have a few different things we could do... (More)

Jeff,

Thanks for reaching out to us! I'm sorry that you're experiencing this with your reports. The reports not being sent to your ally and the report not having activity on it are different things. Let's see if we can... (More)

I appreciate your question and your goal! The answer is (as you probably suspected), it depends. You'll notice the nuance in these details.

• On Mac, when Covenant Eyes® chooses to not block a domain, the Mac client respects the device’s... (More)

Hello Cole,

As of right now, there is not a way to report when the VPN is disconnected on iOS devices. For this reason, we do recommend using only the Covenant Eyes® VPN on your device, as well as our... (More)

Hello Eric,

Thanks for the question! You are correct. We no longer have the ability to set up blocked times with Screen Accountability™. I can definitely pass this suggestion along to our developers to see if this is something we... (More)

Thanks for the question, RMcD!

The workaround would be to get rid of the Gmail app and use the default Email app that comes with the iPhone. The default app will open links only within the Covenant Eyes app if... (More)

Hello Emmanuel,

Thanks for your reaching out! On iOS devices, our VPN is not a traditional one. It does not force you to go through our servers to get online and our service does not add a layer of encryption... (More)

If, while using the Covenant Eyes app for iPhone®/iPad®, you find yourself unable to get online, here are a few questions you can answer to identify the problem and get back to browsing:

1. Are you using Screen Time’s Content Restriction... (More)

Our iOS app works in three ways to monitor and filter content:

1. Inside our browser, activity will be randomly screen-captured and scanned for mature content.
2. All other apps and browsers, like Safari, have mature website reporting.
3. Our filtering service (which... (More)

Screen Time gives you more control of your iPhone® or iPad®. When set up, Screen Time gives you the option to to disable Safari, AirDrop, the ability to install apps, and more!

Here's how to set up Screen Time on... (More)

To begin the installation process on an iPhone® or iPad®, start by finding the App Store. Once found, follow these simple steps to install and set the Covenant Eyes app up on your device:

1. In the bottom, right-hand corner,... (More)

The iPhone is a smartphone made by Apple that combines a computer, iPod, digital camera and cellular phone into one device with a touchscreen interface.