Why can't I get online? (Mac)

I'm sorry to hear that you're having trouble getting online! Here are some basic troubleshooting steps that can help you resolve the problem: 

1. Are you using Wi-Fi or an Ethernet cable? 
   -  Restart your computer 
   -  Restart your router 
   - Verify that your Ethernet cable is plugged in securely
2. Are you able to sign-in to the Wi-Fi connection?
   - If you're at a coffee shop, restaurant, airport or public hot spot, follow these instructions to get online: https://www.covenanteyes.com/support-articles/using-covenant-eyes-at-a-coffee-shop-hotel-or-airport/31
3. Are you connected to your network but unable to browse?
   - Try uninstalling Covenant Eyes24 and re-installing with the latest version21

I hope this helps! 

Sydney