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Question
Mac®
Asked a question 5 months ago

Why can't I get online? (Mac)

Where am I?

In Covenant Eyes you can ask and answer questions and share your experience with others!

I'm sorry to hear that you're having trouble getting online! Here are some basic troubleshooting steps that can help you resolve the problem: 

  1. Are you using Wi-Fi or an Ethernet cable? 
    -  Restart your computer 
    -  Restart your router 
    - Verify that your Ethernet cable is plugged in securely
  2. Are you able to sign-in to the Wi-Fi connection?
    - If you're at a coffee shop, restaurant, airport or public hot spot, follow these instructions to get online: https://www.covenanteyes.com/support-articles/using-covenant-eyes-at-a-coffee-shop-hotel-or-airport/21
  3. Are you connected to your network but unable to browse?
    - Try uninstalling Covenant Eyes14 and re-installing with the latest version14

I hope this helps! 

Sydney