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Asked a question 10 months ago

Since adding the VPN I can’t use data on my iphone. I can’t GPS locations, use iMessage, login into my bank account or even look something up on the covenant browser. When I’m connected to WiFi it works really fast. I don’t understand why it would interfere with data but not WiFi. I tried to turn off the VPN so I could find a location on my GPS but it kept turning itself back off. I had to delete the app to get access to data back. I really want to use this app. And I don’t want to have to turn off the VPN (although I should be able to if necessary, just put it in the report). Please tell me there is a work around here. Otherwise I have to look into similar apps but who knows if there won’t be the same issue. I’m using IOS 15

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Hello Todd. 

Thank you for your question and I'm very sorry to hear that you are experiencing such a frustrating issue on data. If you are willing and able then I would recommend that you call in to our Member Care Department or chat with us on our website so that we can troubleshoot that issue for you. If you can't then here are a few things I would recommend checking. 

First, if you haven't already done so, trying uninstalling and reinstalling the Covenant Eyes app. Next, if the issue persists, make sure our app is enabled in Cellular Data on your phone. Are you using an Screen Time Restrictions? If so, try turning them off to test if that makes the issue go away. You can also check to see if our app is allowed in Background App refresh on the iPhone. 

As I said before, if you can I would recommend calling in so my Member Care Team can walk you through checking each of those potential causes. They can be reached at 989-720-8000. 

Thank you and have a great day.