Covenant Eyes should be entirely compatible with the Ring App, Neighbors App, and other similar apps. That being said, if you are initially setting the app up with the Ring hardware in your home you may need to temporarily disable the filtering on any devices you are trying to connect with. Our filter can conflict with the Ring App during the initial setup of that app and its connected devices. In order to disable the Covenant Eyes filter you will need to be the Account Administrator. You can find the article that walks you through the process of turning off the filter here12.
Furthermore, according to Ring's own website they do not support the use of VPNs while accessing the Ring App or Neighbors App as of December 2019. While we are not a true VPN on mobile devices, we do still go into the VPN slot on those devices. This should not impact your use of the Ring app. If you are interested in learning more from the Ring app directly I will include an outgoing link to their online support article addressing VPNs here16.
If you have any further questions or concerns please let us know.
Thank you and have a great day.