Thank you for reaching out in this forum! We've seen this error on Windows and know how to resolve it, but it requires some in-depth technical assistance. I'd recommend that you contact us via phone or online chat so we can help you resolve this:
- Phone: 989.720.8000.
- Online chat: click this link41, scroll down, and select "Chat Now"
We are available Monday - Friday 9 a.m. - 6:45 p.m. (ET), Saturday 10 a.m. - 5:45 p.m. (ET), and we're closed Sunday.