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iPhone®
Asked a question 2 months ago

I cannot use mobile data when the VPN is active on my iPhone. If I click refresh in the covenant eyes app, I get about 3 secs of connectivity, and then it goes away. I definitely have a strong signal, and everything works fine on wifi. I do also have mobile data enabled for the covenant eyes app (plus its all apps that can't access the data). Its driving me crazy.

Where am I?

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Hello Stephen. 

Thanks for your question. I'm sorry to hear about that issue on iOS that you are experiencing. There are a few different variables that can affect that on an iPhone. First, how long has this been happening on the device? Did it start as soon as you installed Covenant Eyes or did it begin happening later? Since this issue began have you tried uninstalling and reinstalling the Covenant Eyes app. Sometimes doing so will clear the issue. Do you have any Screen Time Restrictions enabled? Try disabling them and see if that affects your connection on cellular data. Make sure background app refresh is enabled for our app on both wifi and cellular data. If all of those steps haven't resolved it and our app has cellular data enabled then I might recommend calling in or chatting with our Member Care Team. They'll be happy to perform some more in depth troubleshooting for you Stephen. They can be reached at 989-720-8000 or directly through the chat feature on our main website. 

Let us know if you have any further questions or concerns. Thank you and have a great rest of your day. 

Did you get this issue resolved? This is the same issue I have exactly.