When the ‘No Internet Access’ Globe icon appears in the system tray, it is usually due to an issue in the Windows operating system. Use the steps below to check your system.
- Open a web browser and go to www.msftconnecttest.com/connecttest.txt18. You should see a message in the browser which says, “Microsoft Connect Test.”
If you do see that message, continue to the next step.
If you do not see that message, please contact11 Member Care.
- Right-click the Start Button and a menu will pop up. Select “Run.”
- When the Run dialog box comes up, type in “regedit” and press the Enter button.
- The Registry Editor will appear. To begin, click the arrow (>) next to “HKEY_LOCAL_MACHINE.”
- Now click the arrows (>) next to “SYSTEM > CurrentControlSet > Services.”
(When you click Services a long list will appear, that’s normal.)
- Scroll down to and click the arrows next to “NlaSvc > Parameters > Internet”
- On the right side of the Registry Editor, double-click “EnableActiveProbing” and a smaller window will open.
- Verify that the Value data is set to “1”.
- If the value is set to “1,” then you are experiencing a known bug in the Windows operating system. To learn more, read this article9.
- If the value is not “1,” change it to “1” and restart the computer.