Thanks for your question and I'm sorry to hear that you are experiencing that issue. How frequently is that issue occurring? Does it occur after any updates to either the Mac OS or the Covenant Eyes software installed? Do you have any Mac parental controls enabled on the device? Are you aware of any third party cleaners or filtering software installed other than Covenant Eyes? If you aren't sure I might recommend calling in to our Member Care Department so our team can investigate that issue for you in greater detail. They can be reached at 989-720-8000.
Thank you and have a great rest of your day.