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Asked a question 12 days ago

Good morning! I use CE on a MacBook Air. Every so often when I turn it on, I have to re-login to my covenant eyes account. While the dialog box is open, I can access the internet without filters or accountability. Does anyone know why this is happening, and how I can avoid it? Thanks!

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Hello Matthew.

Thanks for your question and I'm sorry to hear that you are experiencing that issue. How frequently is that issue occurring? Does it occur after any updates to either the Mac OS or the Covenant Eyes software installed? Do you have any Mac parental controls enabled on the device? Are you aware of any third party cleaners or filtering software installed other than Covenant Eyes? If you aren't sure I might recommend calling in to our Member Care Department so our team can investigate that issue for you in greater detail. They can be reached at 989-720-8000. 

Thank you and have a great rest of your day.