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Android™
Asked a question 8 months ago

Covenant Eyes won’t let me screen record or stream my screen on Galaxy Note 9. A prompt comes up when I try saying that it will be able to see everything being recorded/streamed but nothing happens when I accept it. The prompt comes up every time I try but I am still unable to do anything. How do I fix this?

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Hi Aimie!

Thanks for reaching out to us. I'm sorry you're experiencing this issue on your device! There have been a few cases of this same issue pop up lately. Luckily, we have a few different things we could do to try and fix this:

The first would be to simply just restart the device, if you haven't done so already. If the screen recording keeps coming up after the restart, the next thing I suggest doing would be to uninstall and reinstall our app. Most of the time, an uninstall/reinstall will fix a lot of issues. If after reinstalling the issue still persists, the last thing to try would be to open the Covenant Eyes app and press the Refresh option.

If you've tried all of these steps and are still experiencing this loop, I would suggest reaching out to our Member Care Team by either calling us (989-720-8000) or going to our website and starting a chat! They'll be able to troubleshoot this further!

Andy