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Mac®
Asked a question 2 months ago

Covenant Eyes says it's signed in but it's not blocking websites that I have on the block list. Additionally, if I don't sign in nothing is filtered or monitored as well. Any ideas why this is the case?

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Hi Bryce, 

Thank you for reaching out! There are a few different reasons why the filter may not be working correctly: if there was a recent Covenant Eyes® or Mac update, it’s possible something could have went wrong with those. If this is a fresh install of our software, maybe a step was missed during setup. Or if there was any new software recently installed, something may be conflicting with our filter. 

I would start with uninstalling and reinstalling Covenant Eyes® to see if that fixes the issue. You can follow our installation guide here10 to make sure everything gets set up correctly.

If you’re still having issues with the filter after that, I would encourage you to reach out to our Member Care Team by either calling us at 989-720-8000 or going to our website and starting a chat! They can take a closer look at this and get things squared away for you!

Respectfully,

Andy