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Asked a question 8 months ago

Covenant Eyes is blocking some hidden domain that Microsoft Edge's built-in translator needs to function; when I uninstall covenant eyes the translator works. I don't know what this domain is and Microsoft's Forums are unhelpful. Can someone help me?

Where am I?

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Hello soberlook. 

Thank you for your question. I'm sorry to hear that the service seems to be blocking your translator. By default our software shouldn't be blocking any inherent functions in Microsoft Edge - assuming both the browser and our software are both up to date and working correctly. 

If you have additions to you custom block list I would recommend checking there. I would first look for any URLs that contain 'Google', 'Microsoft', or 'Edge' on the domain. If you do then I would recommend removing those from the block list, refreshing the Covenant Eyes installed on your devices, and then testing the translator feature in a freshly opened browser. 

If it still will not load after that then I might recommend reaching out to our Member Care Department at 989-720-8000. 

Thank you and have a great rest of your day. 

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