Covenant Eyes Disrupting Netflix. Certain shows (nothing questionable) will disappear on my Netflix account. On my Android (Pixel 7 Pro and Note 10 Plus before) I get an error from Netflix "You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit netflix.com/proxy. Now this is only while on WIFI. If I switch to data (Spectrum Mobile and Verizon before it) I don't get that error and the shows reappear. The worst part is that when I get this error on my phone it Netflix blocks the same shows on my Chromecast, Roku, laptop and PC. I bought a new Netgear router XR1000 (not a cheap Walmart router) to replace my 4 year old XR500 (also not a cheap router), I removed CE from all my devices and everything worked for a week. Less than 2 days after I reinstalled CE everything started being disrupted again. There is no special settings on the router, I set the router up as basic as possible to test my theory that Netflix is reacting to CE on my phone which is causing the disruption on my account. Any idea how to fix this?

Hello Steven,

Thanks for your question and I'm sorry to hear about your issue. That sounds frustrating. For the sake of clarity does this happen on any and every device on your network? Including devices that Covenant Eyes can't be installed on? I ask because you mentioned Chromecast and Roku - which we aren't able to be installed on. I will say that older versions of Android™ would indeed conflict with apps like Netflix and you couldn't watch Netflix while Covenant Eyes was installed and functioning properly. However, if your Android has an operating system of 12 or newer then Netflix should be usable while Covenant Eyes® is installed. 

It is also very interesting that this issue seems to only happen while on wifi and not when using data. Traditionally, with older operating systems this issue would have been consistent across both wifi and data. Do you know who your internet service provider is and whether or not their wifi and/or router comes with any advanced protection defaulted on. If so that would explain why the issue happens on wifi only. 

Also be aware that, while I am more than happy to continue working with you here on the forum, if you should wish to resolve this faster I might also recommend calling in to our Member Care Department or chatting with us in real time on our website. Our team can be reached at 989-720-8000. 

Thanks again and I hope you have a great rest of your day.