Hi Bob,
Thank you for reaching out! I can help with this situation:
- Are you using a filtering service? Review our list of incompatible filter services36 and make changes if necessary.
- Are you using an antivirus program? Review our list of incompatible antivirus programs18 and make changes if necessary.
- Are you using a parental or device control program? Parental control software doesn't work with Covenant Eyes and can cause the behavior you're experiencing.
- Are you trying to connect to a work or school network? There may be security features via the network that are blocking Covenant Eyes' ability to connect through the network. If so, I suggest you contact your IT department for assistance!
Sincerely,
Syd