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Windows
Windows

This a place to post questions, concerns, or discussions about Covenant EyesŽ on your Windows devices.  

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Windows
On my wife's PC (Windows 10 Home 21H2 build), Covenant eyes (Version 9.1.3) is forgetting the username and password ... any fixes? It's quite inconvenient!
Daniel M
Member Care Agent
Answered 2 months ago

Hello Duncan.

Thanks for your question. I'm sorry to hear about that frustration. When working correctly the software should absolutely stay signed in. If you have already uninstalled, restarted your computer, and reinstalled the software but it keeps signing out... (More)

Answer
Windows
I am getting a pop up on my computer asking me to put in my user I’d and password so it can be monitored. It is saying ... up when I try to use my computer
Sydney WMember Care Agent
Answered 5 months ago

Hi James!

Thanks for reaching out to us here in the forum. The Covenant Eyes software/app does require members to sign in for accountability.

If you're receiving a message that your username and/or password is invalid, consult our How do... (More)218

Answer
Windows
Does Covenant Eyes cover multiple monitors at the same time? For example, my child has a second monitor attached to his laptop. Does CE take snapshots of each monitor?
Andy R
Member Care Agent
Answered 10 months ago

Great question! The answer is yes, Covenant Eyes does take screenshots of each monitor separately. 

Respectfully,

Andy

Answer
Windows
Uninstalling CE, I get a dialog box titled 'Setup Needs the Next Disk' with the message 'Please insert disk 1 that contains the file data2.cab.' Help!
Daniel M
Member Care Agent
Answered last year

Hello Tim. Thank you for your question and I am sorry for the error you are receiving when trying to uninstall. Typically we only see that particular error with older versions of the software. My first recommendation to you would... (More)

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