Did you get this issue resolved? This is the same issue I have exactly. 

Hello Stephen.

Thanks for your question. I'm sorry to hear about that issue on iOS that you are experiencing. There are a few different variables that can affect that on an iPhone. First, how long has this been happening on... (More)

Hello Kevin.

Thanks for your question and I'm sorry for that frustration regarding the lack of screenshots. After speaking with my other techs they recommended a few different courses of action. First, let's have you tap on 'Switch User' on... (More)