You Tube Videos very slow with Conveant Eyes Filter Switched on

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  • Problem
  • Updated 7 years ago
  • In Progress
HI CE,

Firstly great software, really helpful to me! One problem I have is though when covenant eyes is installed, the youtube buffering doesn't work well and the videos are all choppy. Without CE installed the videos were fine. So I think CE is interferring with the way youtube buffers videos. My filters are switched on to Mature mode so youtube should be enabled.

Any ideas?

Thanks
Steve
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steve day

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Posted 7 years ago

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Patrick Smith, Alum

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Hi Steve,
I would recommend adding youtube.com to your allow list in My Account. Once you've done that, right click the Covenant Eyes icon in the lower right, restart Covenant Eyes, sign in, and you should find that the videos load more quickly.
If this doesn't solve the issue, give customer service a call at 877.479.1119. Please let us know here either way, would you? Thanks. Hopefully this will iron things out for you pretty quickly.
Patrick Smith
Product Owner for Covenant Eyes