X-Trap app killing CE

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  • Updated 4 years ago
Hello
I play a game on my computer (Uncharted Waters Online) that uses the X-Trap anti-cheating software. Until recently I had no problems, but the last few days I've found that X-Trap forces CE to close, and I can't restart CE until X-Trap is closed, which means closing the game. That makes the game unplayable. I have the latest CE version installed (7..2.20).
Has anyone else come across this problem?
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Ben Price

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Posted 4 years ago

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Samantha, Alum

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Hi Ben,
    Thanks for the post! After some conferencing with my colleagues, this appears to be a new issue, which either means that games with X-Trap aren't very popular among our customer base OR it's a new issue with version 7.2.20. Would you be willing to try the beta version (7.2.22) available on our website (covenanteyes.com>>my account>>downloads>>show all downloads (if it isn't immediately visible) ? If so, go ahead and download that and let me know if it works! If not, you can call in to our customer service line (877-479-1119 from within the US, 989-720-8000 if you're located outside the US)between the hours of 8AM EST and midnight EST Monday-Friday and 10AM-6PM on Saturdays and we can get you an older version of Covenant Eyes and see if that resolves the issue. I'm passing the information to our developers so they can look into it, and hopefully we'll be able to resolve it.

I hope that helps!

Samantha