Windows 8 high CPU usage

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  • Updated 4 years ago
both Covenanteyes.exe and CovenantEyesproxy.exe are using high levels of CPU (30% - 40% each) on my Windows 8 machine for the last couple days. I have been downloading copious amounts of data from the interwebs (100+gb), but why would CE need all that CPU for that? Any ideas as to why those programs would be using so much CPU?

win 8.1, quad i7, 16gb ram, 500gb ssd and the latest version of CE.
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Beardface

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  • frustrated, my fan is running all the time.

Posted 4 years ago

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John, Official Rep

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No real reason that I can think of. It's likely a bug or an issue related to conflict between some program on your machine & Covenant Eyes. What anti virus are you running?
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Beardface

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Norton Internet Security 2014. It only seems to only happen when downloading large files (>500mb) at high bandwidth (>1.5 meg down) from the internet. Does CE use more CPU on large file downloads at high download speeds? seems kinda odd that it would need all that extra CPU. Does CE scan downloads like an antivirus for content?
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Jake, Employee

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Hi there,
I'd like to start with your last question. No, we don't scan downloads. I'm curious what would happen if you excluded a few Covenant Eyes files from scanning and allowed them through the firewall too. 

They are...
c:\program files\ce\covenanteyes.exe
c:\program files\ce\covenanteyescommservice.exe
c:\program files\ce\covenanteyeshelper.exe
c:\program files\ce\covenanteyesproxy.exe

Would mind giving that a shot and letting us know how it goes?
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Aylarja

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I've noticed the same behavior as described by Beardface as I was copying about 50GB of files from online storage to an external hard drive. I use only the built-in Microsoft Windows Defender. I did notice the Antimalware Service Executable also consuming larger than normal amounts of resources (memory and CPU), but this may have been due to normal scanning activities. I have now added the four processes you listed to Defender's list of those it ignores. But notionally, it seems that not having these services on the ignore list would increase the resource usage of the virus app, but not the resource usage of Covenant Eyes?
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Jake, Employee

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Aylarja, Beardface,
Roughly how far into the transfer do you see these usage spikes? I was unable to replicate this issue with 410MB file.

To answer Aylarja's question, the purpose of making these exclusions is to prevent real time scanning from hindering/slowing down our processes. I know it sounds counter intuitive but I have seen some antiviruses, unconfigured, cause Covenant Eyes to use more resources. Once the antivirus was configured, the computer ran faster and Covenant Eyes processes used less resources.
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Mike Jackson

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I have noticed the same behavior recently myself, with both the current beta and non-beta releases. In my case, I run multiple gaming-related apps in the background (Steam, Battle.net, and Razer Synapse) as well as multiple work and data-storage applications such as Outlook, Dropbox, and Evernote. The high, near constant CPU usage seems to occur as the applications do their routine background operations. While the total bandwidth usage for these applications tends towards the lowest byte ranges, Covenant Eyes seems to be scanning each and every transaction and thus is using an inordinate amount of CPU headroom. In the lower ranges it tends towards 14-22%, although most often it tends towards the 40-60% range. This occurs even if there are no current foreground applications running.

My system specs are as follows: Intel Pentium G3258 Dual-Core @ 3.2Ghz, 8GB RAM, and Windows 8.1 x64 with CE 5.4.3 Beta (I switched to the beta version today while monitoring CPU usage. There was no measurable difference).

EDIT: It may also be worth mentioning that I currently run no AV or Firewall programs other than Windows stock firewall. I manually scan regularly using a combination of CCLeaner and Malwarebytes, with Windows Defender disabled. Any P2P operations run strictly through port forwarding operations on the router itself.

EDI #2: Paying closer attention, I am noticing near constant pop-ups in the system tray, noting that the CE filter is constantly blocking access attempts from battle.net, Steam, and other processes. I've had my accountability partner add the most frequent offenders to the Allowed list, but there seems to be no effect.
(Edited)
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Mike Jackson

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Any new info on this? Simply having Google Chrome with a few tabs and any sort of online app or game (World of Warcraft, for example) open simultaneously instantly causes CE to ramp up and eat up any and all remaining CPU headroom. The system comes to instant halt, often causing some apps to crash. There has got to be a solution.
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Mike Jackson

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No extraneous applications or services running. No change in CE behavior. My computer is lagging, game and video playback are choppy and frequently simply crash due to there being almost no CPU available. I've never had an issue with CE prior to these last couple of updates.
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Stevie Burns

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I have had this problem as well.

I have had this problem even if I had the entire CE folder was in the exemption list for my antivirus (Avast Free Version). Once AFTER I finished downloading a torrent of Ubuntu server and some other TV shows my CPU and RAM usage were 60% and 1.5GB. I have had this happen numerous times regardless of what I am doing on the computer.

I have also noticed a huge performance difference on my computer before and after installing CE. Below you can find my findings and my specs.

Note:
Computer Boot Time - starts when I press the power button and includes BIOS boot time with Secure Boot enabled.

Idle CPU Usage - when I am not doing anything on the computer and while background programs are running such as Avast, Evernote, etc.

Active CPU Usage - when I am actively using my computer to browse the internet

Max Browser Tabs Open - refers to how many browser tabs I can have open before I notice a big  performance hit.

--- BEFORE Installing CE ---
           Computer Boot Time:   8 - 9 seconds
            Avg Idle CPU Usuage:  0 - 6%
         Avg Active CPU Usage:  7 - 22%
Time At Active CPU Usage:  2 - 4 seconds
Programs Using Most CPU:  Firefox OR Chrome (depends on which web browser I am using)
              Website Load Time:  1 - 2 seconds
    Max Browser Tabs Open:  30

--- AFTER Installing CE ---
           Computer Boot Time:  34 - 45 seconds
            Avg Idle CPU Usuage:  12 - 23%
         Avg Active CPU Usage:  34 - 80%
Time At Active CPU Usage:  8 - 15 seconds
Programs Using Most CPU:  CovenentEyes & CovenantEyesComService
              Website Load Time:  4 - 10
    Max Browser Tabs Open:  10

-- My Specs --
Asus K55A Laptop
8GB Ram
Intel i5-3210M @ 2.5Ghz
120GB Intel SSD ( < 1 year old)

Software (that is almost always running):
Avast Antivirus (Free version)
Teamviewer
Evernote
 ----------

It seems as if the CE software needs to be rewritten or be audited for memory leaks or something.  It seems as if scanning through the content is done on the client side rather than the server side.  If this is the case I would love for this to be fixed. I would even pay more if that is what is needed. Honestly at this point I have been trying to find another web filtering service that doesn't impact my computer so much.


- Steve