Windows 10 - sleep and resume

  • 3
  • Problem
  • Updated 2 months ago
I've recently installed CovenantEyes on my Windows 10 computer. This has caused two observed issues:
  • My computer wakes up regularly from sleep, usually after only thirty seconds or one minute. This was not the case before installing.
  • Upon resuming from sleep, the internet is unusable, and CovenantEyes appears to have crashed. The icon in the notification area is grey and doesn't respond to clicks. The only ways I've found of fixing this issue is either to stop all CE processes in Task Manager before starting CE again manually or rebooting the computer
Can anyone help with these issues?

When I had CE installed on the same computer running Windows 7, I didn't see either of these problems.
Photo of paulmdavies


  • 1 Post
  • 0 Reply Likes
  • inconvenienced

Posted 4 years ago

  • 3
Photo of Annelise

Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Paul,

Thank you for contacting us and I apologize for the difficulties you've been experiencing. This has been an issue we've been seeing recently with Windows 10 and the 7.2.0 version of Covenant Eyes, which is the version you appear to be running. Our developers are looking into the issue, but in the meantime, it was suggested that you try using our latest version, 7.2.4, that is available on our website through 'My Account'.

If you need any assistance updating your Covenant Eyes software or continue to have the sleep mode issue after upgrading please contact our Customer Service at 877.479.1119.

Best regards,
Photo of TheGreyBeardedMan


  • 1 Post
  • 0 Reply Likes
I'm still having this problem on your latest update
Photo of Robert B

Robert B, Official Rep

  • 545 Posts
  • 51 Reply Likes
Hi  TheGreyBeardedMan,

Thanks for reaching out. I'll do my best to help you.
  • As of today, the latest version is 8.1.35. Please make sure that's the version you have on your computer.
  • You could uninstall Covenant Eyes and get a fresh copy, in case something failed in the normal upgrade process.
  • Do you have an antivirus program? If so, did it update recently? We have seen a few cases of such an update causing odd issues.
  • If you don't have an antivirus program, let me encourage you to run the free version of Malwarebytes. It'll make sure you don't have any uninvited guests on your device. You can uninstall it when you're done.
  • If those steps don't seem to help, please contact our Customer Service team via chat, email ( or phone (+1.989.720.8000).

Photo of Matthew Norman

Matthew Norman

  • 3 Posts
  • 0 Reply Likes
I am having a similar issue with Covenant Eyes, and running 7.2.4 hasn't helped.
  • Waking from sleep, CE is signed out (using 7.2.0) or blocks ALL websites, even those that are specifically Allowed (using 7.2.4). The only remedy has been repetitive signing in and out, and as a fix that has proven unreliable at best.
  • CE is blocking online game launchers, specifically Steam and from connecting, which it never used to do. (7.2.4)
Any help or suggestions would be much appreciated as it also affects my studies not just my recreation.

Photo of jarcham1


  • 1 Post
  • 0 Reply Likes
I know this is an old thread but I am having the same problem with CE v8.1.7  on Windows 10.
CE is not running after waking up from sleep. The only way to get it running again is to restart the computer. Happens several times now. 
Any suggestions?
Photo of Andy Robinson

Andy Robinson, Official Rep

  • 37 Posts
  • 4 Reply Likes

Hello jarcham1,

Thank you for reaching out to us! There are a couple different things that we could try. Version 8.1.7 is a little bit outdated, about 6 months old. We have a newer version, 8.1.30, that I would suggest upgrading to and trying that out.

I have also seen a few cases where an update to the antivirus on the computer can cause an interruption with Covenant Eyes® after waking up from sleep. Do you happen to know what antivirus is on your device? We may need to configure the antivirus to exclude Covenant Eyes®.

If you need any assistance updating your Covenant Eyes® software or continue to have the sleep mode issue after upgrading, please contact our Customer Service at 877.479.1119.