Windows 10 Popup about uninstalling CE before loading Win10 annoying

  • 7
  • Problem
  • Updated 5 years ago
 time I start my computer CE brings up a message about" If I want to install Win 10 I must uninstall CE before I load Win 10". Ok I get it , but I cant get rid of the pop up and it seems I will get this pop up forever. Please help.
Photo of Geoff Chapman

Geoff Chapman

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 7
Photo of Jake

Jake, Employee

  • 140 Posts
  • 11 Reply Likes
Hey Geoff,
You definitely wont get it forever. We kind of rushed getting this notification out there so there currently isn't a way to disable it but we plan on implementing one very soon. I know that clicking the okay box can get a little tiresome when you log in but on the flip side, the pain our members would have to endure if we didn't tell them would be inexcusable (it would be very, VERY bad).

Please be patient with us, the notification will be able to be disabled soon.
Photo of jwaye1

jwaye1

  • 1 Post
  • 0 Reply Likes
Please fix, so annoying!
Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
  • 21 Reply Likes
Hi guys. Thanks for chiming in. We plan to turn off the message at the end of the week.  We know it's annoying. To tell the truth, it's supposed to be. I know at first blush, that sounds ridiculous. But I promise that this annoyance PALES in comparison to a botched upgrade! It's roughly a 3 hour process. We appreciate your patience until Friday. 
Photo of tuck_putnam

tuck_putnam

  • 1 Post
  • 0 Reply Likes
This is indicative of the disrespect and lack of professionalism shown by programmers that think being annoying is a good thing. Mr. Smith, the easy, common solution to this problem is to put a "do not show this again" checkbox in the warning. Then if I click it and install Windows 10 without uninstalling CE, it's on me. You're going to wait till Friday?!?! If I had anywhere else to turn, I'd cancel my participation just based on your assertion that being annoying is a desired outcome.
For me, I'm not going to install Windows 10. This does not apply to me or my wife for the next year or more and by then, I will have forgotten about the warning.
TAKE THE MESSAGE OFF NOW!
Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
  • 21 Reply Likes
Thanks for shooting straight, Tuck. I appreciate the honest feedback--even if it stings a little.

You make some really good points that became painfully evident to us in this process. The first: We don't communicate to members in-app very often at all, therefore, we're abysmal at it!

The second: All mechanisms we have for in-app notification to our members are ANCIENT and clunky. The problem (well, one of them) is that we had to use the mechanisms that were already present in the version you're running. As a result of this process, some updates to that tech made it to the top of the backlog. One example here is the lack of a "Don't show this again" button.

Regarding the disrespect comment, truly none was intended. We desperately wanted to prevent the wasting of 3+ hours of your time dealing with a nasty botched upgrade. Therefore we REALLY needed to tell you not to pursue a particular upgrade path. Read: better to be annoying in this case than ignored. We worked to communicate that through the best (I know...it's ugly) channel available to us. The process revealed some obvious areas in which we need to improve, and we're working on them. 

Again, I appreciate your honesty, and I'm sorry for the clunky delivery of the message!

Patrick Smith
Product Development Manager 
Covenant Eyes
Photo of Bruce Schwager

Bruce Schwager

  • 1 Post
  • 0 Reply Likes
Please turn it off! Not only is it annoying, but it blocks internet access until you acknowledge it. Since it pops up randomly and not always on top of other windows which are open, you are not always aware that it is there again, until nothing will load and then you go hunting for it. And if other users are also logged on to your computer, it may be on their account and you have to switch users to find it. We are still having issues with it today.