windows 10

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  • Problem
  • Updated 5 years ago
  • (Edited)
Have there been other reports of Covenant eyes not working with Windows 10? I'm running CE Windows Beta 5.6.3 on both my laptop and desktop, and every time my computer sleeps, restarts or logs back in, Covenant Eyes signs out. However internet browsing capabilities are unaffected. I used my computer all day without realizing CE was not monitoring at all. I have uninstalled and reinstalled twice.  Should I install 5.4.3? Every thing I read on covenant eyes website says there are "no compatibility issues." this seems like a pretty big one to me! I have emailed support with no reply for several days now.
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Sarah BCR

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Posted 5 years ago

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Patrick Smith, Alum

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Good morning, Sarah. I'm sorry for the headache. Something is certainly not right. We've not seen what we call "Browsing without Logging in" under the circumstances you outlined. If you have time today or tomorrow, could we set up a time for one of our tier two techs to contact you and see if we can get you straightened out?
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Sarah BCR

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Hello, 
I think I figured it out. I have Bitdefender installed on both computers and although I disabled the "Virus Sheild" I didn't disable "Auto Scan" when I downloaded Covenant Eyes.  I didn't know it was there! It did not alert me to any issues. However, it must have been interfering with the download in some way. After disabling both components of the antivirus CE installed and works correctly. Thank you for your reply.