Windows 10 Covenant Eyes Install

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  • Updated 4 years ago
I tried to install Covenant Eyes on Windows 10, right? Well, it said it installed, but it never asked for a restart, never asked about anything that the download page says it should ask. Then when I restart, what happens is that it says Covenant Eyes was never installed. I had it installed before, but one day it kept looping the launch sequence so I uninstalled it and I can't get it back on there. I even redownloaded a new copy of the installer. Help!!!
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Gage Poling

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  • Frustrated.

Posted 4 years ago

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Samantha, Alum

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Hi Gage,
    Thanks for the post! The first thing I would try is disabling the anti virus before attempting to install Covenant Eyes.  If that doesn't resolve the issue, try running a malware scan on your system.  If you need any help throughout the process, please don't hesitate to call us at 877-479-1119. We're here 8 AM until midnight EST Monday through Friday and Saturdays 10AM-6PM.

Hope that helps!

Samantha
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Gage Poling

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I saw that in the install, so I did that. Then I did the malware. Neither worked. Sorry! Any other ideas?
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Samantha, Alum

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Are you trying the same version of Covenant Eyes each time? There are two Windows versions available through the website: 5.9.8 and 6.0.16. They're very different in how they install and function; if you're using one, I'd try the other one.

Samantha
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Gage Poling

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I used both versions, and they tried to install exactly the same way. And it still didn't work. Any other ideas, Samantha?

Thanks for your help so far, though. I appreciate it!
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Samantha, Alum

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Hi Gage,

At this point, we'd start looking for potentially conflicting programs outside of your anti virus. The most common ones (besides malware) are other filtering software and parental controls.  If you are using either of these in conjunction with Covenant Eyes, it will cause issues.  If you aren't currently running another filtering software or parental controls, right click on your start button and select "File Explorer".  When that window comes up, click on Computer (it may be written as "this PC") from the left side window.  Then, double click into the C: drive.

From there, go to the USERS folder.  In this folder, you are looking for a folder with the name that corresponds to your Windows Profile name (so if your log in profile is named "Gage", you're looking for the folder with the same name). Double click on the correct folder to open it, and then search for the AppData Folder.  (This folder may be hidden. If you do not see it, you'll have to unhide it by going to the icon on your taskbar that depicts three manilla file folders in a file holder.  If you roll over it with your mouse, it should say WINDOWS EXPLORER.  Once in the Windows Explorer, click on the VIEW menu at the top of the screen.  This will give you a drop menu, and from here, you're looking for the SHOW/HIDE section on the right hand side.  You will want to put a check in the box next to HIDDEN ITEMS. Now, you can close out of this and go back to searching for the AppData Folder in your Windows Profile Folder.

After you open the AppData folder, look for the folder labeled "LOCAL".  Here, you should see a list of folders for applications installed on your computer.  Look for "DOWNLOADED INSTALLATIONS." In this folder, Covenant Eyes installs an alternative install file for the versions that you download.  Our folder is entitled C45F659D-CCFB-43EC-8F68-D63C56023BE6.  When you open that, you should see at least two (given that you've tried 5.9.8 and 6.0.16) files called CE-installer-(version number)-master.exe.  Choose one of them (I'm personally more partial to 6.0.16) and double click to run this alternate installer.  If this doesn't work, I would highly recommend calling in for extra assistance.  

Hope that fixes it!

Samantha