Why does it show “inactive device” for 2 cell phones but CE was not uninstall Ed on those phones ?

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  • Updated 1 year ago
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Rebecca Williams

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Posted 1 year ago

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Syd, Official Rep

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Hello Rebecca Williams,
    Thank you for reaching out! There are a couple reasons why devices can show as "inactive" on the report. Please call our Customer Support Team so that we can help you with your devices.

Customer Support: 877.479.1119
M-F 8:00am-11:45pm EST
Saturday 10:00am-5:45pm EST

Best Regards,