When account is deleted, computer is broken

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  • Updated 6 years ago
  • (Edited)
I volunteered at my church for two years. They asked us to install Covenant Eyes on my laptop. Ok. Well now I've finished working at church they've cancelled my account. Makes sense. Except now my laptop cannot access the internet. It keeps bugging me to log in. When I log in, my account doesn't exist.

Why not make it so that when somebody's account is deleted/deactivated it automatically sends the person an uninstall code? Or put up a message informing the person in charge of the account that they need to generate the uninstall code or the computer will not work (a computer with no internet access is pretty much broken nowadays) I now have to wait for my accountability partner to come into the office and send me a code before I can use my laptop. Please fix this, everyone who I've worked with who has finished has had the same problem. Thanks
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Jonathan Cordes

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Posted 6 years ago

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John, Official Rep

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Hey Jonathan,

I'm sorry to hear that you got locked out of the internet, I understand how frustrating that can be. I realize that this makes your last time spent with Covenant Eyes pretty frustrating and that is something that we want to avoid wherever possible.

The truth is that there is no easy way to automatically send someone an uninstall when their account is deleted. For the vast majority of individuals, cancelling an account with Covenant Eyes does not actually prevent them from getting an uninstall code. They can still log into CovenantEyes.com/myaccount with their expired credentials and get the uninstall code normally. 

In your case it sounds like the organization that removed you needed to give you an uninstall code before deleting your account. Barring that our, Technical support staff can assist you with uninstalling Mon-Fri (8:00 to Midnight) and Sat (10:00 - 6:00) EST. 

We are looking at ways to continue to smooth out this process in the future, but a lot of really simple solutions would also provide easy points for our members to circumvent our software. 

I will forward your case along to the higher ups, (some of my current work is actually on very similar issues to what you experienced here) and hopefully we can make some progress on it.

Thanks for taking the time to share your frustration