We're Experiencing Problems

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  • Announcement
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old and no longer relevant. - chad

We are currently experiencing problems with our ratings of
websites. Some sites are being blocked erroneously and websites are being rated
Highly Mature incorrectly on Accountability Reports that have been generated
today. We are working on the problem and hope to have it repaired soon. We will
update this thread as more information becomes available.

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Alaina

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Posted 4 years ago

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Alaina

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Per our customer service team, filter users are reporting that if a page is being blocked and is refreshed there is a high likelihood that it will open after the refresh.  
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Alaina

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We have identified the source of the problems and it looks like we've resolved the problem with Filter blocking. If you are still experiencing problems, you may need to refresh Covenant Eyes for the fix to take effect. 

We are working on fixing the problems with reports and will post more information as it becomes available.
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Alaina

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We have updated our reports so that they no longer are scoring erroneously high or showing entries for erroneously blocked web addresses. For more information on this problem, go here.

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