I woke up this morning and cannot use any app or make any phone calls because App Lock keep asking for a 4-digit code. I don't recall setting Covenant Eyes App Lock on my phone, and several unsuccessful attempts have occurred.
I cannot call out. I cannot uninstall.
I cannot call out. I cannot uninstall.
- 4 Posts
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- frustrated
Posted 1 year ago
Patrick Smith, Alum
- 147 Posts
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Hi, Rich. I'm sorry. Are you able to receive calls such that we could call and help you get it sorted?
Robert B, Official Rep
- 456 Posts
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Rich,
I apologize for the inconvenience.
If calling is not an option, then please sign in at our website and start a chat session.
When chat is available, this icon will be in the lower right-hand corner:

Again, I apologize for the inconvenience.
Robert
I apologize for the inconvenience.
If calling is not an option, then please sign in at our website and start a chat session.
When chat is available, this icon will be in the lower right-hand corner:
Again, I apologize for the inconvenience.
Robert
- 4 Posts
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If that was you trying to call me just now, it rang but the passcode prevented me from answering.
Patrick Smith, Alum
- 147 Posts
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It was me. Is there another number at which I can reach you?
- 4 Posts
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I was able to hear your voicemail, though.
Patrick Smith, Alum
- 147 Posts
- 21 Reply Likes
I'm leaving you instructions on how to resolve it on your VM now.
- 3 Posts
- 0 Reply Likes
Had the same problem some random bug caused it start locking messenger apps as well.
- 2 Posts
- 0 Reply Likes
I'm having the same problem this morning. Every single app is locked, including Covenant Eyes itself somehow. I reboot the phone, and after swiping in, I get the 4 digit code screen saying Covenant Eyes is locked. I click cancel and any app I try to access, including Messages or Phone is locked.
I setup the 4 digit code sometime ago to block a couple of apps, but I don't remember the code.
I setup the 4 digit code sometime ago to block a couple of apps, but I don't remember the code.
- 2 Posts
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Support is closed today (unfortunate timing for me, but I get it). After fiddling with the app, and repeatedly "closing" the covenant eyes app in the Android app switcher, I was actually able to uninstall the app completely after a couple of attempts ... and I wasn't even prompted for an uninstall code, even though I'd generated one. It wasn't very pretty, I couldn't tell you how I recreated the steps because I only had several seconds after each "closing" of the lock screen (swiping up on it in the app switcher view).
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