I woke up this morning and cannot use any app or make any phone calls because App Lock keep asking for a 4-digit code. I don't recall setting Covenant Eyes App Lock on my phone, and several unsuccessful attempts have occurred.
I cannot call out. I cannot uninstall.
I cannot call out. I cannot uninstall.
Posted 2 years ago
Patrick Smith, Alum
Robert B, Official Rep
Rich,
I apologize for the inconvenience.
If calling is not an option, then please sign in at our website and start a chat session.
When chat is available, this icon will be in the lower right-hand corner:
Again, I apologize for the inconvenience.
Robert
I apologize for the inconvenience.
If calling is not an option, then please sign in at our website and start a chat session.
When chat is available, this icon will be in the lower right-hand corner:
Again, I apologize for the inconvenience.
Robert
try calling me at 972 746 7357
If that was you trying to call me just now, it rang but the passcode prevented me from answering.
Patrick Smith, Alum
It was me. Is there another number at which I can reach you?
I was able to hear your voicemail, though.
Patrick Smith, Alum
I'm leaving you instructions on how to resolve it on your VM now.
Had the same problem some random bug caused it start locking messenger apps as well.
I'm having the same problem this morning. Every single app is locked, including Covenant Eyes itself somehow. I reboot the phone, and after swiping in, I get the 4 digit code screen saying Covenant Eyes is locked. I click cancel and any app I try to access, including Messages or Phone is locked.
I setup the 4 digit code sometime ago to block a couple of apps, but I don't remember the code.
I setup the 4 digit code sometime ago to block a couple of apps, but I don't remember the code.
Support is closed today (unfortunate timing for me, but I get it). After fiddling with the app, and repeatedly "closing" the covenant eyes app in the Android app switcher, I was actually able to uninstall the app completely after a couple of attempts ... and I wasn't even prompted for an uninstall code, even though I'd generated one. It wasn't very pretty, I couldn't tell you how I recreated the steps because I only had several seconds after each "closing" of the lock screen (swiping up on it in the app switcher view).
