URGENT: The Covenant Eyes App Lock Has Hijacked My Android Phone!

  • 3
  • Problem
  • Updated 2 months ago
I woke up this morning and cannot use any app or make any phone calls because App Lock keep asking for a 4-digit code. I don't recall setting Covenant Eyes App Lock on my phone, and several unsuccessful attempts have occurred.

I cannot call out. I cannot uninstall.
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Rich Glass

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  • frustrated

Posted 2 months ago

  • 3
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Patrick Smith, Official Rep

  • 139 Posts
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Hi, Rich. I'm sorry. Are you able to receive calls such that we could call and help you get it sorted?
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Robert B, Official Rep

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Rich,

I apologize for the inconvenience.

If calling is not an option, then please sign in at our website and start a chat session.

When chat is available, this icon will be in the lower right-hand corner:


Again, I apologize for the inconvenience.

Robert
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Rich Glass

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I was able to hear your voicemail, though.
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Patrick Smith, Official Rep

  • 139 Posts
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I'm leaving you instructions on how to resolve it on your VM now. 
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Samuel Chan

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Had the same problem some random bug caused it start locking messenger apps as well.
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chrismo

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I'm having the same problem this morning. Every single app is locked, including Covenant Eyes itself somehow. I reboot the phone, and after swiping in, I get the 4 digit code screen saying Covenant Eyes is locked. I click cancel and any app I try to access, including Messages or Phone is locked.

I setup the 4 digit code sometime ago to block a couple of apps, but I don't remember the code. 
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chrismo

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Support is closed today (unfortunate timing for me, but I get it). After fiddling with the app, and repeatedly "closing" the covenant eyes app in the Android app switcher, I was actually able to uninstall the app completely after a couple of attempts ... and I wasn't even prompted for an uninstall code, even though I'd generated one. It wasn't very pretty, I couldn't tell you how I recreated the steps because I only had several seconds after each "closing" of the lock screen (swiping up on it in the app switcher view).