Update on Report and Filter Issues

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  • Announcement
  • Updated 4 years ago
On the evening of Tuesday, February 11, we made a change in our rating system that over the course of the next day caused about 10% of web addresses in our system to rate Highly Mature. 

This caused Accountability Reports that were sent on Wednesday to be incorrectly rated, and caused pages to be blocked for many of our members that shouldn't have been blocked.

We identified these issues Wednesday morning, and we resolved the issue at 1:15 p.m. EST. 

The rating issue turned out to be very specific, so we were able to identify the web activity that was rated incorrectly as Highly Mature. We then updated the ratings for those website visits to E for Everyone. This will remove incorrectly rated entries on Accountability Reports, including sites that were mistakenly blocked.

If you received an Accountability Report in your e-mail on Wednesday, you should generate an updated report online through My Account:

https://covenanteyes.com/myaccount/reports/

You'll need your Covenant Eyes username and password to sign in and view reports.

Please accept our sincere apology. We have identified the source of this problem and are putting measures in place to prevent it from happening again.
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Alaina

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Posted 4 years ago

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