Unnecessary wake timers keep popping Win10 out of sleep mode

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
Covenant Eyes keeps waking my computer from sleep.

C:\WINDOWS\system32>powercfg /waketimers
Timer set by [SERVICE] \Device\HarddiskVolume6\Windows\System32\svchost.exe (SystemEventsBroker) expires at 2:41:00 AM on 10/3/2016.
  Reason: Windows will execute 'NT TASK\Microsoft\Windows\Media Center\mcupdate_scheduled' scheduled task that requested waking the computer.
Timer set by [SERVICE] \Device\HarddiskVolume6\Program Files\CE\CovenantEyesCommService.exe (CovenantEyesCommService) expires at 5:50:16 PM on 10/2/2016.
  Reason: generic
Timer set by [SERVICE] \Device\HarddiskVolume6\Program Files\CE\CovenantEyesCommService.exe (CovenantEyesCommService) expires at 5:48:55 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyesCommService.exe expires at 5:49:28 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:48:54 PM on 10/2/2016.
  Reason: generic
Timer set by [SERVICE] \Device\HarddiskVolume6\Program Files\CE\CovenantEyesCommService.exe (CovenantEyesCommService) expires at 5:51:50 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:49:14 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyesCommService.exe expires at 5:48:47 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:48:48 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:48:47 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:48:48 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyesCommService.exe expires at 5:48:48 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:48:48 PM on 10/2/2016.
  Reason: generic
Timer set by [PROCESS] \Device\HarddiskVolume6\Program Files\CE\CovenantEyes.exe expires at 5:48:48 PM on 10/2/2016.
  Reason: generic
C:\WINDOWS\system32>
This seems to be poor design; why would you need to wake my desktop machine all night long when no browsing could be occurring?  As it is, I must shut down my PC now instead of letting it sleep.  Even if you needed to download reference material, you could wait until the PC is out of sleep again.

Please redesign this so that wake timers are not necessary.  (Even using power settings to prevent wake timers from starting up the machine does not work.  I have turned them off in the power configuration, and yet I keep finding my PC running long after I put it to sleep.)
Photo of Donald Varona

Donald Varona

  • 3 Posts
  • 1 Reply Like

Posted 3 years ago

  • 2
Photo of Annelise

Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Donald,

Thank you for contacting us and I apologize for the issues you've experiencing. The good news is we do have a beta available that will resolve this specific issue.

The issue we were experiencing was with a 3rd party software library that had a bug in it. The 3rd party library has since then resolved their bug and our developers were able to release a fix for it. Please email me at annelise.hoshal@covenanteyes.com and I can give you instructions on how to download this new beta.

Best regards,
Annelise
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Taylor Etcheson

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  • 0 Reply Likes
Donald, I can also confirm seeing this behavior. My PC wakes up again exactly 60 seconds after my PC sleeps. "powercfg /lastwake" names Covenant Eyes as the culprit.

Annelise, when is the beta version you mentioned which fixes this bug scheduled for release?
Photo of Annelise

Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Taylor,

I don't know of a release date yet, but if you'd like to email me at annelise.hoshal@covenanteyes.com I can give you the directions on how to download our beta. We've seen a lot of success with this new beta version and resolving this particular issue. 

Best regards,
Annelise