Uninstallation Failure (Mac)

  • 1
  • Problem
  • Updated 3 weeks ago
Hello! I've been trying to uninstall covenant eyes and after i put in my code and click uninstall, it gives me this error:

We're sorry, but Covenant Eyes failed to uninstall.  Please restart your computer and try again.

If this problem continues, contact Customer Support at 877.479.1119 (toll free within the US) or +1.989.720.8000 (outside the US).

Error M621: Could not establish privileged environment

I've tried many times, restarting my computer over and over again, but to no avail. Help!
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Coleman Bixler

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  • frustrated

Posted 3 weeks ago

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Syd, Official Rep

  • 61 Posts
  • 4 Reply Likes
Hello Coleman,
      Thank you for posting! I am familiar with this error and know how to proceed to rectify the problem. Basically, this error requires Covenant Eyes be uninstalled from your Mac a different way than through the native uninstaller that downloads with our install package. In order for you to uninstall Covenant Eyes using our secondary uninstall procedure, please call Covenant Eyes Customer Service. This secondary uninstall procedure requires some precise steps, which a Customer Service Representative can walk you through.

I hope this helps,

Syd

Customer Service Representative