uninstall log in accountability reports

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  • Updated 3 months ago
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I think it would be good to update the "Install Log" section of the "How do I read the Covenant Eyes Accountability Report?" (http://www.covenanteyes.com/support-articles/how-do-i-read-the-accountability-report/?utm_source=rep...) to help accountability partners understand what causes the CE system to report an uninstall on an iPhone. There appears to be a dearth of information on this. The newest update to the iPhone app appears to report an uninstall when the phone is reset or after a power-off cycle. I may be mistaken about this, but in any case, the "Installs and Uninstalls" section of the accountability report contains a link to helpful information; however, that information does not provide any explanation on what causes the CE system to report that the "Device Accountability turned off."
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William Cain

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Posted 3 months ago

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Chad, Official Rep

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Hi William,

Thank you for pointing out the need for a change on our support article.  In all the excitement around the improvements to our iOS app we missed updating this article.

Chad