Trying to cancel subscription but CE keeps taking our money

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  • Problem
  • Updated 2 weeks ago
Trying to cancel our subscription for months now. They won't respond to emails and their phone number won't get through. It hasn't worked for us but they keep stealing our money. This is my last shot at cancelling before I have to cancel our credit cards. For a company who specializes in online accountability seemingly doesn't have very high standards for fair online commerce.
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Graham Barlow

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  • very frus

Posted 2 weeks ago

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Robert B, Official Rep

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Graham,

I'm sorry that we haven't connected. I believe I located your account, but I see no record of an emailed cancel request. To what email have you sent those requests?

We do return phone calls when a message has been left, so I apologize if we dropped the ball on that angle. If you'd like, I can ask a member of the Customer Service team to call you. Please send to support@covenanteyes.com, the best number for us to call to reach you.

Another option that is available to you is the chat feature. When you log in to your Covenant Eyes account, you'll see a blue bubble/icon in the lower right-hand corner of the website. In order to help you, the chat agent will ask a few questions.

It is not our intention to frustrate you and I hope we can connect soon,

Robert