Too much data used on Android

  • 1
  • Problem
  • Updated 1 year ago
I have a low data bandwidth limit on my plan for my Android phone. At the start of my billing month on the first day, covenant eyes used over 200MB of data! That's 20% of my limit. This hasn't happened before. Why did this happen and how can I prevent it.
Photo of Rafi

Rafi

  • 15 Posts
  • 2 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Robert B

Robert B, Official Rep

  • 289 Posts
  • 21 Reply Likes
Rafi,

I apologize for the slow reply. If you haven't tried uninstalling/reinstalling, do that first. If you've already done that, then please answer the following:

What kind of phone is it?
What version of Android is being used?
What version of Covenant Eyes is being used?
Do you have another filtering app on the phone?

If you'd rather call our Customer Service team, then you can do so at 877-479-1119.

Robert