The iOS app does not stay logged in. Should it?

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  • Updated 4 years ago
I am the one with the CE app on my phone. My partner has being logging me in but the new update does not keep me logged in. Should I know this password or should it be staying logged in? I guess I am confused on the mechanics behind what info/passwords I should know vs my guardian/partner.
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drew

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Posted 4 years ago

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Annelise, Official Rep

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Hello Drew,

Thank you for your questions! First, the Covenant Eyes app for iOS should always stayed sign in. It's definitely strange that the app keeps signing out. I would suggest uninstalling and doing a fresh install of the application in case something went awry during the upgrade. 

Secondly, a Covenant Eyes user CAN know what their password is to sign in to the software, IF their guardian/partner is using a separate username and password combination to manage the filter settings. I don't have enough information to bring up your account to give you more specifics, but if you believe your account is not set up with a separate username and password for your guardian please give our Customer Support a call at 877.479.1119. 

Best regards,
Annelise