The iOS app does not stay logged in. Should it?

  • 1
  • Question
  • Updated 4 years ago
I am the one with the CE app on my phone. My partner has being logging me in but the new update does not keep me logged in. Should I know this password or should it be staying logged in? I guess I am confused on the mechanics behind what info/passwords I should know vs my guardian/partner.
Photo of drew


  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Annelise

Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Drew,

Thank you for your questions! First, the Covenant Eyes app for iOS should always stayed sign in. It's definitely strange that the app keeps signing out. I would suggest uninstalling and doing a fresh install of the application in case something went awry during the upgrade. 

Secondly, a Covenant Eyes user CAN know what their password is to sign in to the software, IF their guardian/partner is using a separate username and password combination to manage the filter settings. I don't have enough information to bring up your account to give you more specifics, but if you believe your account is not set up with a separate username and password for your guardian please give our Customer Support a call at 877.479.1119. 

Best regards,