Stop Chrome extension install tab opening on its own

  • 2
  • Question
  • Updated 8 months ago
  • (Edited)
Could the CE team please stop the Chrome extension installation tab from opening automatically? I don't even know how this is happening, as I did not approve any updates, and the CE program was not updated. I guess the extension must auto-update?

The problem is that this is my work computer, and three times recently, I left my computer for a few minutes, and when I came back, the CE extension install tab is sitting there open for anyone to see. Please don't do that.
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John Wa

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  • annoyed

Posted 1 year ago

  • 2
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Shawn Pillsbury

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Hi John,

I appreciate you brining this to our attention.  I reported the issue to the Window development team.  They are looking into the issue and will keep you posted.  Thanks.
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John Wa

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Any update on this? The installation window pops up nearly every single day at work and a few times a week here on my home desktop. Three times in the last month, I have been sitting and talking to a coworker without realizing the CE Chrome plugin browser window has opened on its own and is sitting there in plain sight. PLEASE stop this embarrassment.
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Annelise, Official Rep

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Hello John,

Thank you for the follow up! I apologize for the frustration you're experiencing concerning our Chrome extension. One thing you can try, if you haven't already, is uninstalling and reinstalling our latest version for Covenant Eyes, 7.2.41. Upon reinstall it will bring up the Chrome extension installation Window, but it should not pop up again. 

If you find this solution does not fix the issue or you need any assistance with the uninstall and reinstall please contact our Customer Service at your earliest convenience 877.479.1119. We are available Monday-Friday 8am-11:45pm EST and Saturday 10am-5:45pm EST.

Best regards,
Annelise