SSL problem with website (ERR_CERT_WEAK_SIGNATURE_ALGORITHM)

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Just today, I clicked a link in an email I received from lookout.com. It went to Lookout's website, and I see the following error:
Your connection is not private

Attackers might be trying to steal your information from lookout.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM

Subject: www.lookout.com

Issuer: CovenantEyesProxy (63270)
I've never seen this happen before. I thought it was a problem with Lookout's site until I saw the certificate error was with "CovenantEyesProxy". Do you all know what is going on here?

FYI, lookout.com works fine in Firefox, so this problem seems to be specifically with Chrome 58.
Photo of John Wa

John Wa

  • 88 Posts
  • 3 Reply Likes

Posted 3 years ago

  • 1
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Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello John,

Thank you for your post! I apologize for the difficulties you've been experiencing. A few suggestions I have for you:

1. Try clearing cache, cookies, and hosted app data within Chrome.
2. Uninstall and resinstall Covenant Eyes 
3. Uninstall and install our beta 7.3.8 from our website. 

If none of these suggestions solve your issue please contact our Customer Service at 877.479.1119 and we'll be more than happy to assist you!

Best regards,
Annelise