Slimmer Reports

  • 2
  • Idea
  • Updated 6 months ago
I find the current CE reports to be bloated with unnecessary information and less than ideal formatting. I realize that certain sections of the report can be turned off and on which is great, but that is not enough. When I view someones report I generally see already from the subject line who it is for and the one-line summary. I then immediately scroll way down past a bunch of junk and fluff to see the Web Searches and Activity for Review Section. The Android Apps section could have potentially useful information in it but it is far too tedious to analyze and then all that you can do is see how long someone used an app for.

I would prefer to receive a streamlined report with the following parts removed or shoved to the bottom or accessible by links: descriptions under Report Sensitivity Level and Report Evaluation; the "Want to learn more about Internet integrity?" section; the "Once you've finished" section; the "Contents and Ratings" section; the superfluous little descriptions under the titles for each section; the second "Contents and Ratings" section. The address and disclaimer in the footer. These things might be helpful when first viewing reports but afterwards they are just repetitive distractions.

Anything after the actual detailed report section can be there if it wants. The main annoyance is scrolling down past the clutter to find the actual report. It would be great if it could be mostly glanced at without even scrolling. This could be partly helped by not formatting things with such a large font for everything at the beginning, like "Accountability Report", "User", "Report Sensitivity Level" and "Report Evaluation". It is not necessary to have such a large CE logo at the top either.

For the App report section I would like to see a time summary of the apps used during the reporting period, using a graph like the average hourly usage chart. Frequently accessed apps and apps used for long periods at a time would also be helpful to highlight. Nobody has time to carefully read how many minutes people used each app on each day. It is important to be notified whenever new apps are installed, but who needs to see what date every old app was installed on in the App report? And "Time spent using app:" is just textual clutter. All that really matters is the time after the colon, but like I said, it would be better to see a summarized chart for each app rather than a spelled-out daily breakdown for each app.

I realize that reports need to be clear for people the first time they see them, so maybe there could be an option for "advanced users" to get a succinct report.

Thanks.
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lomacar

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  • annoyed

Posted 4 years ago

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Annelise, Official Rep

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Hello Lomacar,

Thank you for all of you suggestions and feedback! I agree our reports do have a lot of information on them, some of it's important, some is not as important. Our main goal is that each Accountability Partner is armed with all of the information they need to properly read and understand the report.

We just recently changed the formatting of our reports and we are always trying the improve it, so I will pass along your feedback to the appropriate department. Thank you again for all of your suggestions; we do appreciate hearing from our members so we can have a product that is going to be best useful for them!

Best regards,
Annelise
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Corey Pendleton

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I really like the idea of a graph showing the time when each app was used rather than total time for the day and especially install date (which seems pretty meaningless when each update to an app moves the install date forward).

The time line would be really useful because, for example, I might use Chrome all day long for work, but at night when temptation is strongest, if my partner saw that I pulled it up at 12 AM it would be a big red flag for them to check in on me.
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Andrew Hofmeyr

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Hi there

My concern is similar to the above but different. Am I correct that there is currently no settings option for allies to only receive e-mails when there is concerning activity needed for review?

The reason I ask is that I find it problematic that my allies receive constant mails that say 'No concerns for....'. They may/will become numb to these mails and not pay attention when there is a real concern/review-needed mail. I know that the subject lines do differentiate currently between 'No concerns for' and 'Review recommended for...'. This helps a lot, but it doesn't entirely help my concern.

Also, I feel uneasy about signing up a potential ally knowing that they have to receive a daily mail from Covenant Eyes, if all it says is that I'm fine. It will annoy them and it's a bit like spam. As I said, they might get into the habit of ignoring the mails. I know we can set the frequency of mails to weekly/monthly. However, for me the 24 hour accountability is part of what makes CovEyes so effective.

My request is therefore that a setting be added that gives allies the option to resend mails only when the screenshots do suggest need for review. I believe that this will be much more effective. When my ally gets a mail from Cov Eyes they then know immediately that there is need for concern.

Lastly, to add that my therapist is about become my ally, but for her to receive daily reports seems burdensome and ultimately counter-productive. In short, I'm quite sure that she or any ally will miss a serious/concerning mail in, for example, 3 months time when I do mess up. 

This setting will really make a great service even greater!

Thanks!
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Robert B, Official Rep

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Andrew,

Thanks for expressing your thoughts here! You're correct, for the time being there is no setting for what you mentioned. Reports are sent out based on the schedule selected by the ally. 

Just to be sure this detail wasn't overlooked - the daily option isn't the only one. An ally is able to select a weekly email or an email once every three days.

Also, an ally is able to adjust that schedule as he/she wishes. I've talked with some folks who started off with a daily schedule and, after some time, switched to a weekly schedule. The ally is not locked in to the first email schedule they select.

We do have regular, internal conversations about the impact of our service. Whether it's the technology, the reports, or the educational material. And feedback from members, like you, plays a part in those conversations. Your feedback has already been thrown into the mix. So, thank you!

Robert


(Edited)
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lomacar

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This would be really smart, to only get emails when necessary. The only trick with that is where to set the threshold for "necessary". I guess the setting could be graded between the various report statuses, so by default it might just send all reports, but a partner could move the threshold up to "Review recommended" or whatever other statuses there are.
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Andrew Hofmeyr

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Exactly, the allies could then simply opt to not receive mails headed 'no concerns for...' and only receive mails headed 'review recommended'. Surely this would be quite a simple coding job? Great service otherwise. 
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lomacar

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I'm glad that the old cluttered reports are gone, but now the new reports seem kind of too simple!
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lomacar

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Actually, the reports are probably fine now. I guess I just haven't seen any recent reports that had much activity to report. I looked up a sample and it seems good.