Skype and Netflix app

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  • Problem
  • Updated 3 years ago
  • (Edited)
Before I got covenant eyes skype and netflix was working perfectly. And now ever since I got it... it wont let me use it. It says its not connected but the wifi is perfectly fine and I did some tests as well. Is skype and Netflix  blocked and if it is how do you unblock it?
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Aleena Bridger

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Posted 3 years ago

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Samantha, Alum

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Hi Aleena,
    Thanks for the post! In general, there aren't issues with Covenant Eyes and Netflix/Skype, however, your account specifics will make a difference in what you are and are not able to access. If you're a filter user, your filter must be set to at least Teen to be able to access these two things.

Hope that helps!
Samantha
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Aleena Bridger

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hello?
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Aleena Bridger

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well for some reason it allowed it for a couple of days and now its blocking it again.... do you know the reason for it blocking and unblocking for no random reason... and its not because of a certain video its doing it on just www.youtube.com itself
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Samantha, Alum

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Hi Aleena,
     With this kind of question, you'll get the best answer if you call into our customer service support. They're reachable by phone at 877-479-1119 from the US between the hours of 8am and midnight EST Monday - Friday. We'd need your account specifics to figure out what could be causing an interaction with the Covenant Eyes software.

Samantha