Significant Performance Degradation

  • 2
  • Problem
  • Updated 2 years ago
Hi,

My son has a OnePlus 3T running 7.1.1
When he installs and runs CE, performance of the phone seriously degrades - specifically:
  1. Animations on the home screeb become extremely laggy/jerky
  2. Scrolling home pages is extremely laggy/jerky
  3. Pulling down the "quick settings" menu is laggy/jerky
All of the above return to normal smooth, fluid operation after removing CE.
He is not running any anti-virus software or other real-time monitoring apps.

I guess this is due to CE's Accessibility Access?

Is this a known issue, and if so are there plans for an upgrade to deal with this?

Thanks 
Photo of blogofsongs .

blogofsongs .

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Annelise

Annelise, Official Rep

  • 256 Posts
  • 13 Reply Likes
Hello blogsofsongs,

Thank you for your post and I apologize for the difficulties your son has been experiencing. Personally, I have not run into many performance issues for our latest version of our app. Did your son upgrade from an older version of our app to the latest one or was this a fresh install? We have experienced some issues upon upgrading, but a fresh install typically resolves any of those problems. 

If you could email me your account information I can definitely pass along the information to our developers. I can be reached at annelise.h@covenanteyes.com

Best regards,
Annelise