I apologize for the difficulties you've been experiencing, I know they can be frustrating. First, do you currently have an account with Covenant Eyes? If you don't, you will need to go through the sign up process on our website and establish a username and password in order to connect through our app.
If you do have any account, you could be experiencing connection issues for a few reasons. I would suggest calling our Customer Support at your earliest convenience and we would be more than happy to assist you in resolving the connection issue you've been having. Our phone number is, 877.479.1119. We hope to hear from you soon!