My husband recently downloaded a Samsung Internet App on his phone. The CE report only shows the number of minues he spent on the site but never the content. Is Covenant Eyes able to track activity on this app?
Hello Deniece, Thank you for posting in this forum. The Covenant Eyes app for Android devices monitors only two browsers: the Google Chrome browser and the stock internet browser for the device (in this case, the Samsung Internet App). Thus, the Covenant Eyes app is monitoring. All other browsers or apps that have hidden browsers built-into them, will be blocked by the Covenant Eyes app.
Also, activity on the phone has to rate at the Teen level, at least, to show up on an Accountability Report. If no activity is appearing on the report for the browser, than it could be due the fact that the user is looking at content rated below Teen.
If you have any further questions, please feel free to reach out to our Customer Service Team. Our phone number and hours of operation are listed below.
Syd Customer Service Representative M-F 8:00am-11:45pm & Sat. 10:00am-5:45pm EST (US) 989-720-800 (IN) 877-479-1119