Same links each week on Acct Report

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  • Updated 4 years ago
Can someone help with the following links that show up each week but are not being accessed.  The Facebook like indicates cross-domain messaging helper and has static in the link.  FBCDN.Net also has static in the link and Skype config.edge shows up each week.  When clicking on the link in detail report, takes me to nowhere.  Please help. Thanks
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Rob C

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Posted 4 years ago

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Samantha, Alum

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Hi Rob,
    Thanks for the post! The contents of an Accountability report, when everything is set up correctly and you are using browsers fully supported by Covenant Eyes, should be labelled with either "Viewed Page" or "Web Content".  (You can find this in the reports underneath each blue hyperlink detailing the web address of the reported site). If you see "Viewed Page", that means our software recognized this as a page that was opened in your browser. If you see Web Content, however, it often suggests that what you are looking at is some sort of secondary content; an ad, or a URL that is part of an actual page but not a page in itself.  For example, fbcdn.net stands for Facebook Content Delivery Network.  In this case, it means a page you were on generated this link, but that it does not exist by itself, which could be why, when you click on it, it doesn't go anywhere.  If you see a mix of both "Viewed Pages" and "Web Content", this example is very likely the scenario that is playing out.  You can have someone on the reports team look further into it by clicking on one of the links, and, on the box that pops up, clicking on "submit a reports question." Here, it will fill the link in, and you can type out a question to the team to address.
      If you are only seeing "Web Content" on your report and nothing marked as "Viewed Page", you are either not using the newest version of Covenant Eyes, using a browser that is not fully supported, or the Covenant Eyes browser extension, which is what allows the software to distinguish between "Visited Pages" and other web content, isn't working correctly.  If you are seeing this, please give us a call at your earliest convenience so that we can rectify the situation. We can be reached at 877-479-1119 between the hours of 8AM and midnight EST Monday-Friday and 10AM-6PM on Saturdays.

Hope that helps!
Samantha