Runkeeper cannot import files

  • 1
  • Problem
  • Updated 7 years ago
When going to http://runkeeper.com/new/activity (I created an account and am trying to log activities)
1) I click on "running" with equipment set to "none".
2) I click "next".
3) Then I click "import map",

I am expecting to go to the next page where I can select either to import from a Garmin device or from a file, but instead I get thrown back to the previous page asking what kind of activity I want to enter.

I have uninstalled Covenant Eyes and tried it, and while the first attempt is the same, usually the second attempt works as expected and I can move past the problem. This appears to be a Covenent Eyes problem. I have added "runkeeper.com" to the allowed sites list and this does not appear to fix the problem.

I am using Covenant Eyes version: 5.0.2.414
On a Windows 7 machine.

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Dan Watkins

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  • frustrated

Posted 7 years ago

  • 1
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Chad, Alum

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Hi Dan,

I apologize that you are experiencing this problem. It is not an issue that we have encountered in the past, so we have installed the Runkeeper app on a Win7 computer of our own and we are going to test it.

Hopefully, we will be able to replicate the issue and find a fix for it. I will let you know what we find out asap.

Chad
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Dan Watkins

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thanks!
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Mike

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I am also experiencing this problem--not browser specific. I have tried IE, Chrome and Firefox and I cannot import maps. I select Step 2 and am thrown back to step 1.