Reoccurring Freeze Up of Windows 7

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  • Updated 7 years ago
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Hi,

I had covenant eyes installed on my work computer and it has been fine for over 3 years. However, 4 months ago my computer at work began freezing every day at ~12:40pm. At first I thought that it was just a problem with the way that they had installed some updates for Windows. I asked them to replace the image to an earlier version and the problem vanished. However, when I re-installed covenant eyes the problem started up again. Any suggestions?
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Ben Allen

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Posted 7 years ago

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Chad, Alum

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Hi Ben,

I'm sorry that you are experiencing this problem, I know how frustrating it can be when something doesn't work the way it is supposed to. You may or may not know this information, but how does your computer connect to the internet at work? Do you connect through a network or even a proxy server?

This issue also sounds as if it could be caused by security software that is either running on your computer itself or on the network. That software could be configured to perform a security scan around 12:40 everyday and a conflict between Covenant Eyes and that program is occurring.

Please let me know the answers to the above questions and I will try to assist you further. If possible, it may be best if you can call our Customer Service Team toll-free at 877-479-1119, one of our reps would be happy to help you right away over the phone.

Chad
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Ben Allen

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Chad,

Thanks for the quick response. I am connected through a network. I work at a university so the internet access is controlled by the IT people in my department.

McAfee security scans/updating were the IT people's first thought as well. They changed as many programs that they could find to make sure that nothing was updating or needlessly running at the specific time. The problem still persisted after they tried this. I am not sure what they changed but I do know that McAfee was one of the programs they tried.

I am sorry I can't give you more exact answers. I need administrative access to change settings and see details of the network...

Ben
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Chad, Alum

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Hi again Ben,

McAfee has been known to quarantine the Covenant Eyes files which can prevent the program on your computer from communicating with our servers.

The file names that need to be allowed full incoming and outgoing access through the security software are covenanteyes.exe and covenanteyeshelper.exe.

Also, although less likely, the IT Department may need to allow the following domains that belong to Covenant Eyes: auth.ces.cvnt.net, ild.ces.cvnt.net, filter.ces.cvnt.net and ssl.ces.cvnt.net. If you use a Mac: mac.ces.cvnt.net.

Please let me know what finally resolved this issue for you, feedback like that can help us to improve Covenant Eyes for all of our Members.

Let me know if I can help any further.

Chad Hadfield