Problems With Plex

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  • Updated 5 years ago
I am using Plex at home for Media streaming throughout my house. I am having issues with the web interface after installing CE. I am running the latest version of Plex on our server, and the latest beta version of CE (5.1.1.2) on Windows 8.1 x64. I am not seeing any blocked addresses in the logs or reports, but I am seeing a lot of unconfirmed entries. I'm not sure what information to provide that will help in troubleshooting this issue.
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alan

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Posted 5 years ago

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Jared Burkeen, Software Engineer

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Hi Alan,

We just released a new beta today (5.1.5.36). I'm running this beta version on my Win 8.1 x64 PC with Plex and am not having any issues using the web interface.
So please try the new beta and see if that resolves the issue for you.
If upgrading to the new beta does not help, can you tell me if there are certain actions that fail on the web interface?

Thanks for posting.
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alan

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Still the same issue for me. Are you accessing Plex vi http://plex.tv/web/app or via your local address? It seems to work fine if I use my servers address, just not via Plex's web address. It is just mjore convenient and easier to remember the Plex address, but certainly not a deal breaker.
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alan

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I just wanted to say, thank you guys so much for doing this. Your hard work is greatly appreciated!
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Jared Burkeen, Software Engineer

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Hi Alan,

Thanks for the additional info about the issue. It seems the problem was related to a port our software was interfering with. I have been able to reproduce and resolve the issue. I expect that a new beta version (with this fix) will be available within the next week or so. Thanks for bringing this issue to our attention and thank you for the kind words.

Thanks,
Jared
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alanrbryant

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Awesome! I will be downloading as soon as it is available and report back.
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alanrbryant

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Unfortunately, I am still having the same issues even after the update to the latest beta. Are there any logs that I can give to the developers that might help?
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Jared Burkeen, Software Engineer

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Hi Alan,

Actually the latest beta that went out last week (5.1.5.42) was just a minor update to the previous beta (i.e.it didn't include the Plex fix). I'll update here when the beta with the Plex fix is released (the version number will be 5.2.x).

Thanks,
Jared
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alanrbryant

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Oh, ok, thanks for the update, I will keep an eye out!
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Brian Saville

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I'm having the same issues, mainly when connecting from plex.tv.  I have two plex servers running at home, and when I connect locally to one of them, I cannot connect to the other due to these issues.  Is there a workaround for this in the meantime?

Also, I've noticed that IE can connect to both servers through plex.tv and locally just fine, it's just firefox and chrome that have issues.
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Brian Saville

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I understood the same, but who knows.  Also, I just looked in the CE installation directory and it looks like there actually is an IE extension.  So maybe I'm way off on the extensions and it's just how in how IE typically does ajax calls differently from most other browsers.  Typically this is abstracted away in a JS library (dojo maybe for plex?), but it still may be why we're seeing a difference.

@Jared, would the fact that it works in IE affect the potential fix in the next beta version?
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Jared Burkeen, Software Engineer

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The 5.2.x beta with the fix for Plex is going through some internal testing and we're hoping to release it later this week.

Yes, we install browser extensions for Chrome, Firefox, and IE. Their purpose is to improve the clarity of the accountability reports. The Plex fix is browser-agnostic so I don't think the fact that it works on IE will have any bearing on our fix. But glad to hear that IE is still useful for some things!

I'll update this post when we release the beta.  Until then, please bear with us and use IE for your Plex needs.
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Jared Burkeen, Software Engineer

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We just released a new beta 5.2.87 that includes the fix for Plex. Please give it a try and let us know if the beta version works better for you.
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alan

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It worked with the beta version! Thank you very much.
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Brian Saville

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Unfortunately, I'm not having the same luck.  Upgraded to 5.2.87 and it's still behaving exactly the same way.  Any suggestions?  I cleared my cache/cookies/everything from chrome, deleted my connected on the plex server, etc.