not blocking .me sites

  • 1
  • Problem
  • Updated 3 years ago
The blocking filter isn't blocking some sites I have listed for always blocking. This includes https://discordlist.me/, among others. I want this blocked, but its still very much accessible. I have already deleted history and refreshed.
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Samuel McIlheran

  • 29 Posts
  • 2 Reply Likes
  • Frustrated and worried

Posted 3 years ago

  • 1
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Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Samuel,

Thank you for your post and I apologize for the issues you've been experiencing, I know they can be frustrating. 

I was able to locate your account and I see that you have Covenant Eyes installed on a Windows computer and an Android device, which device is the filtering not working on? Or is it both? Knowing which device that's having issues filtering will help us better focus our troubleshooting.

I was also able to investigate what we rate discordlist.me at and Covenant Eyes already rates this website as an HM site. So, even without changing anything in your block list this website should be blocked. Which makes me curious if the filtering is working properly on your device.

You could try upgrading to our latest version 7.2.34 through our website, but I would suggest calling our Customer Service at your earliest convenience so we can resolve your issue. We can be reached at 877.479.1119 and are available Monday-Friday 8am-midnight EST and Saturday 10am-6pm EST.

Best regards,
Annelise 
(Edited)
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Samuel McIlheran

  • 29 Posts
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The update isn't being pushed, so I have to do so manually. I hope and pray this will not require a clean install, because it seems my problems always do. discordlist.me isn't being reported and isn't being blocked at all on both windows and android. I can confirm that it does need blocking, however.
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Samuel McIlheran

  • 29 Posts
  • 2 Reply Likes
I updated, but it still doesn't block it. This is troubling. However, I also find that on my android, bing is blocked when It's not on my blocklist (it's my preferred search engine).
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Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Samuel,

I apologize the update was not successful for you. My hunch is there's something, whether it's malware/adware or anti-virus, that is causing the filter to not work properly. I would suggest contacting our Customer Support at your earliest convenience and we can assist you in getting the filter working properly. We can be reached at 877.479.1119. 

Best regards,
Annelise