No data received after new update windows 7

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  • Problem
  • Updated 4 years ago
I recently updated Covenant Eyes on my windows 7 laptop (November 20 and 25 versions). After doing so, the internet works upon startup, but after just a couple minutes (1-2), every webpage says "data not received" and I cannot get to any page, even though my internet connection is strong.
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  • frustrated

Posted 4 years ago

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Keith, Employee

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Hi Michael! I'm sorry for the problems.  We're going to need a little more information to troubleshoot these issues.  Please email us at with your Covenant Eyes username.  We'll need to know what browser you're using (including the version number), and what firewall and anti-virus software you have. You can also give us a call at 877-479-1119 and speak with one of our customer service representatives.
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James Camomile

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I am having the same problem. Last week I put the latest CE on a dell notebook with Windows 7 pro.

First Test:

-- connects fine for about 2 minutes of internet browsing. After the 2nd or 3rd page load, it quits with connection reset message.
-- Windows log says something about CE crashed.
-- CE icon is still in the tray.
-- Logging out and logging in fixes the issue

Second Test:

-- turned off Trend Micro and Windows defender
-- Did a few more page views
-- same results as above
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MrPickycat .

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+1 same problem 
happened after new update