No activity reported on laptop

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  • Problem
  • Updated 4 years ago
Report says android activity only, The software is installed on the laptop and android device. I checked on the laptop and CE is still installed and user is signed in on the laptop, but there is no report on activity or actual any activity that CE is monitoring for the laptop.
Photo of Henryla Krugell

Henryla Krugell

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  • Anxious

Posted 4 years ago

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Annelise, Official Rep

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Hello Henryla,

Thank you for contacting us! I apologize for the difficulties you've been experiencing. I hope you don't mind, but I took a quick look at your account and see that it appears the Windows computer last logged into our software on April 22nd. Which would explain why the last few reports show No Activity for the computer. This could be for a couple of reasons. I would first make sure that the Windows computer, in the days since April 22, was being used to browse on the Internet.

If it turns out the computer was being used over last few days there could be a bigger issue happening and would suggest contacting our Customer Support. Our Customer Support can be reached at 989.720.8000 or by emailing to support@covenanteyes.com

Best regards,
Annelise
(Edited)